Francois De Wagenaar
IT Manager at Tshela Healthcare- Claim this Profile
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English -
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Afrikaans -
Topline Score
Bio
Credentials
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ITIL V3 Intermediate Lifecycle: Service Design
Pink Elephant South AfricaFeb, 2012- Sep, 2024 -
ITIL V3 Intermediate Lifecycle: Service Strategy
Pink Elephant South AfricaAug, 2011- Sep, 2024 -
ITIL V3 Intermediate Lifecycle: Service Operation
Pink Elephant South AfricaJul, 2011- Sep, 2024 -
ITIL V3 Foundations
Pink Elephant South AfricaApr, 2009- Sep, 2024 -
A+
Computer Technical Training CenterSep, 1999- Sep, 2024 -
PC Engineering
Computer Technical Training CenterSep, 1999- Sep, 2024 -
HP Notebook and Desktop Warranty Repairs
Hewlett-Packard -
RDD09
Lenovo Africa -
RTD09
Lenovo Africa
Experience
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Tshela Healthcare
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South Africa
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Health, Wellness & Fitness
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1 - 100 Employee
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IT Manager
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Dec 2021 - Present
To be responsible and accountable for the smooth running of the company’s Information Technology systems within the limits of requirements, specifications, costs, and timelines whilst supervising the implementation and maintenance of the company’s computing needs. Managing the day-to-day operations of the Information Technology department; leading the personnel of the Information Technology team, with various skill-sets, to improve and maintain essential IT operations, ensuring compliance with regulatory requirements; identifying the technology profile of the organization and communicating this with senior leadership; developing, implementing, and maintaining operational systems which include operating systems, system security, applications, servers, email systems, notebooks, desktops, software and hardware, and support of mobile device technologies; delivering Microsoft365 strategies for information security. Ensuring the standard deployment and continuity of device technology services throughout the organization through planning, technical leadership, and project coordination. Managing the acquisition, installation, configuration, coordination, monitoring, and on-going maintenance of all infrastructure (hard and soft). Show less
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Healthi Choices, an organisational wellbeing provider
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South Africa
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Wellness and Fitness Services
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1 - 100 Employee
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Manager: Wellbeing Systems
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Sep 2016 - Nov 2021
Key Functions & Responsibilities: • Manage the company’s information technology and computer systems • Help define the IT infrastructure strategy, architecture, and processes • Manage the IT budget and ensure cost effectiveness when procuring, implementing, and maintaining technology resources • Evaluate and research emerging technologies and systems • Manage IT staff by recruiting, training, and coaching employees, communicating job expectations and appraising performance • Plan, organise, control, and evaluate IT and electronic data operations • Design, develop, implement, and coordinate IT policies and best practice guides for the company and communicate these standards to staff • Analyse, monitor, and manage service delivery of vendor partners against service level agreements • Ensure the security of IT systems, including networks, data, communication tools, and assets by maintaining security protocols, disaster recovery and backup systems as part of a successful ISMS • Monitor the performance of IT systems to determine cost and productivity levels • Monitoring of alarms – analyze, repair, dispatch • Conduct regular system audits and assess their outcomes • Preserve IT assets by implementing disaster recovery and back-up procedures in alignment with information security and control structures • Analyse business requirements by partnering with key stakeholders across the business • Lead IT projects, including the design and deployment of new IT systems and services • Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, notebooks, desktops, software, and hardware • Troubleshoot hardware and software issues related to internal IT • Coordinate problem tracking and resolution across multiple disciplines, virtual servers, hardware, networking, application, and software Show less
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Gijima
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South Africa
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IT Services and IT Consulting
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700 & Above Employee
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Infrastructure Team Lead
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Aug 2010 - Feb 2016
Responsible to manage the customer services function according to agreed standards and ensures that high service levels are maintained. Identifies and addresses customer needs by providing wide variety of services. Must be fully versed in all aspects of the company’s products and services. Monitors all product or services queries, e.g. billing queries. Responsible for the smooth running of the department and responsible for statistical reports on the performance.To manage and control all Service Delivery as per the relevant contracts in the customer environment ensuring customer satisfaction, creation of one stop service and sustainable long term-business relationship.Responsibilities:Service Delivery- Coordinate all service delivery aspects relative to the contract of our client.- Be proactive in intervening and taking decisions on behalf of Gijima to ensure compliance in service delivery.- Maintain a motivated workforce appropriately trained to perform their functions in line with good HR practice and customer business needs- Ensure that business processes are effectively maintained and managed as per quality standards- Establish and deploy best practices, standards, methodologies and processes to deliver the necessary services- Develop and maintain good customer relationships through approved account management policies Service Level Management- Deliver service in support of the contractual agreement- Ensure good governance- Establish and maintain a management committee to govern the activities of the function- Create and maintain a catalogue of existing Services offered by Gijima to the customer- Analyze and review performance against SLA’s- Organize and maintain the regular Service Level review process with both the IT Customer and IT provider- Initiate any actions required to maintain or improve service levels Show less
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Technical Support Specialist / Operations Manager
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Mar 2008 - Aug 2010
Responsible for the end to end delivery of services on the SARS account. This included ensuring adherence to all customer processes, ensuring SLA compliance, as well as the single point of contact for all server related failures.
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Technical Support Specialist
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Nov 2007 - Mar 2008
Technical specialist support to all FSE's supporting FNB as a client.
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Education
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2009 - 2012
Pink Elephant
ITIL, ITIL -
1992 - 1996
Hoërskool Oos Moot
High School, Matric
Community
