Software Product Manager

• Feb 2016 - Present

System Engineer

• Apr 2007 - Jan 2016

Provided third level support to the company’s numerous international branches and independent partners Create and maintain technical documentation Perform release testing and bug tracking of new releases Work in a small team to design and maintain the company’s on-line platform using MS Sharepoint 2010 Travel internationally and within Switzerland for both new installations and for troubleshooting existing installations Work on a small team to install and maintain necessary infrastructure for a new SaaS product on an IaaS platform Lead regularly scheduled technical training seminars at the headquarters as well as at customer sites for technicians from all branches and partners on the full line of software products Show less

Technical Consultant for Timex Corporation

• Feb 2006 - Jul 2006

Served as primary contact for service providers who delivered technical services the for Timex network and telecommunication systems Provided hardware and software support for more than 100 users running Windows XP and using a variety of applications Set up, configured, deployed and maintained computers for all users Participated in a support team that included members from The Philippines, India, and the United States Served as primary contact for service providers who delivered technical services the for Timex network and telecommunication systems Provided hardware and software support for more than 100 users running Windows XP and using a variety of applications Set up, configured, deployed and maintained computers for all users Participated in a support team that included members from The Philippines, India, and the United States

Senior Software Technician

• Jan 2002 - Dec 2004

Designing and leading technical training seminarsCreating technical documentation for all software-based products2nd level support for partner organizationsSoftware release testing and trackingOn-site installations and on-site troubleshooting visits

Electrical Engineering Technician

• 2000 - 2002

Actively involved in all aspects of maturation of new products in the development phaseProvided technical support to manufacturing departmentsTested and evaluated new software used in all model postage metersDocumented engineering test results and disseminated information to all interested partiesConducted engineering level testing at the company’s corporate office in Bern, Switzerland

PC and Software Support Technician

• 1998 - 2000

Planned and conducted technical training seminars on hardware and software based products for dealersProvided telephone technical support to dealers and customersCreated technical documents, troubleshooting instructions, lesson plans, and installation guides.Visited customer sites across the United States to repair or upgrade equipment and build goodwill with customers and dealersSupported beta testing programs for new equipment being released to the field

Electronic Technician

• 1995 - 1998

Performed component level repair on various electronic boards and coordinated repair and return procedures for customer equipment