Experience

CAE

• Canada
• Aviation and Aerospace Component Manufacturing
• 700 & Above Employee

• Customer Service Representative

  • Oct 2012 - Present

   Liaison between CAE and managers of major airline companies such as FEDEX, QANTAS, AIR NEW ZEALAND, SINGAPORE AIRLINES, and many other prestige air liners. Elaborate project plans, priorities, and coordinate all project ressources and activities related to training airline simulator facilities. Oversee the testers work and review all testing reports. Comply to airline authories. Review and maintain balance of warranty budget. Secure proper resources to problematic sites. Evaluate customer site by traveling directly to their facilities and report improvements to their facilities. Available 24/7 for customer support and troubleshooting system bugs. Show less

• Team Leader, Vigil Group

  • May 2011 - Oct 2012

   Manage all system upgrade requests and work closely with multi-sector clients and projects to prioritize training centre issues. Manage and motivate twelve engineers working on the projects (weekly follow-ups, evaluations).  Participate in resource recruitment competition processes as a committee member. Improve, communicate, and document the process flow of information of the team. Responsible for data integrity and quality assurance of all training centres. Participate in advising upper management on customer solutions. Write and analyze field service bulletins.  Provide first and second level support for 17 simulators across CAE. Mentored three new employees on CAE simulators. Show less

• Simulator Technician for Bombardier Montreal training Centre

  • Oct 2010 - May 2011

   Provide 24/7 support for simulators. Analyze and document the current information system processes. Maintaining 99% reliability of simulators at all times. Comply with authorities and customer requests. Plan and co-ordinate all aspects of the project, including weekly progress report. Test the system based on requirements. Ensure clients are satisfied with the final product. Perform maintenance and support, including creation of adhoc reports. Analyze and fix user errors. Show less

• Computer Technologist

  • Nov 1996 - Oct 2010

   World Wide Traveler to customer sites, being a liaison between CAE and the customer Install and maintain CAE software across world centres.  Responsible for installing and supporting different operating systems such as Aix/Linux and Windows 2005 Server. Worked under pressure to meet tight deadlines.  Adapted to customer needs and schedule.