Francis Tovar
Key Account Manager (KAM) at Club de Innovación Chile- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
Español Native or bilingual proficiency
-
Inglés Professional working proficiency
-
Portugués Professional working proficiency
Topline Score
Bio
Credentials
-
Designing for Environmental Sustainability and Social Impact
Acumen AcademyJul, 2019- Sep, 2024 -
Diploma in Digital Marketing Strategy
The Valley Digital Business SchoolSep, 2021- Sep, 2024
Experience
-
Club de Innovación Chile
-
Chile
-
Business Consulting and Services
-
1 - 100 Employee
-
Key Account Manager (KAM)
-
Dec 2019 - Present
KAM role specialising in Corporate Innovation. Part of the Club Customers/Members Service Team, working closely with the Chief Executive Officer. KAM role specialising in Corporate Innovation. Part of the Club Customers/Members Service Team, working closely with the Chief Executive Officer.
-
-
-
Biocargo equipos médicos
-
Chile
-
Biotechnology Research
-
1 - 100 Employee
-
Chief Operating Officer
-
Sep 2020 - Present
Biocargo is a startup created by researchers from the University of Chile, with the purpose of providing medical teams with a technology that increases reliability during the transport of organs. Currently, medical teams use camping coolers during organ transplantation processes, Biocargo seeks to offer a device that improves the temperature control process during transport, optimizes clinical protocols and facilitates data analysis for the medical team. Biocargo is a startup created by researchers from the University of Chile, with the purpose of providing medical teams with a technology that increases reliability during the transport of organs. Currently, medical teams use camping coolers during organ transplantation processes, Biocargo seeks to offer a device that improves the temperature control process during transport, optimizes clinical protocols and facilitates data analysis for the medical team.
-
-
-
Ematris Innovación y Emprendimiento
-
Chile
-
Business Consulting and Services
-
1 - 100 Employee
-
Senior Consultant
-
Jan 2015 - Dec 2019
ematris is a management consulting firm serving the needs of companies, entrepreneurs and innovators in the start-up, growth and financing stages of their new businesses. Since its foundation in 2007 it has provided services to entrepreneurs and technology based companies. During 2013 it certified as Corp B (www.sistemab.org). As Senior Consultant I have be able to: • Be a guide and support to researchers, entrepreneurs and companies in the process of applying to public funds of CONICYT and CORFO (5-6 projects per year). With a conversion rate of awarded projects of 80% related to health, construction and other industries. • Support to the ematris CEO with the development of 3 final evaluations of social innovation programs to the Inter-American Development Bank (IDB). • Generation of leads and coordination of interviews with new clients to formalize their needs. Also, as Junior and Senior Consultant in ematris I have be able to: • Conducting interviews to validate the commercial potential of technologies developed by researchers or entrepreneurs. • Documents management for the participation of the entity in tenders of the Public Market (www.mercadeopublico.cl) Show less
-
-
-
-
Payment Analyst
-
Jan 2013 - Oct 2014
• Management of payment orders to more than 100 suppliers on a weekly basis (+700 invoices per week).• Direct coordination with the supplier and coordination with the purchasing and accounting department.• Coordination of terms and generation of payments.• Manage of Returns and claims management.• Carrying out calculations, reconciliation of accounts, accounting records and verification of procedures.
-
-
Trainee Program (Focus in Customer Service)
-
Jul 2011 - Dec 2012
• Rotation program in the areas of Customer Service, Human Resources and Accounts Payable.• Attention to claims and returns to suppliers.I was promoted and hired at the end of the program
-
-
-
-
Administrative Clerk.
-
Apr 2010 - Dec 2010
• Documents management to importation and international trades. • Relations with service providers and local customers. • Design and execute Social Media campaigns. • Documents management to importation and international trades. • Relations with service providers and local customers. • Design and execute Social Media campaigns.
-
-
-
-
Short Term Consultant - Institutional Strengthening Project.
-
Sep 2009 - Mar 2010
As International Participant of the NGO program Artemisa (Social Entrepreneurship) I was be able to: • Development of a network of volunteers to support institutional communication. • Formalization of processes and contribution to the optimization of microcredit methodology services (inspired in Muhammad Yunus) to make the service sustainable. • Led the creation of educational workshops for people to learn how to manage their finances (80-100 attendees) and the creation of NGO's newsletter. • I worked directly with the founder in the NGO's strategy (Lilian Prado, Director and Ashoka Fellow). • I achieved that the initiative appeared in the national media. Show less
-
-
-
Protinal Proagro
-
Venezuela
-
Food and Beverage Manufacturing
-
200 - 300 Employee
-
Analyst at CSR Department.
-
May 2008 - Sep 2008
• Actively participated on social initiatives dedicated to all employees and their family members; • Documentation management for registration of all activities and results of social projects implemented. Reported to: Maite Goñi, CSR Department Manager. • Actively participated on social initiatives dedicated to all employees and their family members; • Documentation management for registration of all activities and results of social projects implemented. Reported to: Maite Goñi, CSR Department Manager.
-
-
-
Eurociencia Venezuela
-
Venezuela
-
Medical Equipment Manufacturing
-
1 - 100 Employee
-
Customer Service Representative (Healthcare Business)
-
Nov 2007 - May 2008
• Supported to sales representatives, processing all the quote requests for medical services provided by the organization; • Provided support to Sales and Finance teams, addressing customers' inquiries and claims; • Accomplished customer satisfaction by establishing and maintaining positive customer relations. Reported to: Ludmila Hernandez, Customer Service Manager. • Supported to sales representatives, processing all the quote requests for medical services provided by the organization; • Provided support to Sales and Finance teams, addressing customers' inquiries and claims; • Accomplished customer satisfaction by establishing and maintaining positive customer relations. Reported to: Ludmila Hernandez, Customer Service Manager.
-
-
-
-
Marketing and Sales Trainee
-
Feb 2005 - Apr 2005
• Led the documentation process necessary to support all activities development by the Department based on ISO 9001-2000 standard; • Proposed a Complaint Management System for customers about the products and services. Reported to: Ruben Pineda, Markenting and Sales Manager. • Led the documentation process necessary to support all activities development by the Department based on ISO 9001-2000 standard; • Proposed a Complaint Management System for customers about the products and services. Reported to: Ruben Pineda, Markenting and Sales Manager.
-
-
Education
-
2014 - 2016
EGEU Business School
Master's degree, Administración/Gestión hotelera -
2002 - 2008
Universidad Tecnológica del Centro (UNITEC)
Bachelor of Science in Business Administration and Management. -
2002 - 2006
Universidad Tecnológica del Centro (UNITEC)
Associate’s Degree, Marketing -
2007 - 2007
CEUJAP (Centro de Extensión de la Universidad José Antonio Páez)
Diploma of Education, Project Planning and Management
Community
