Experience

SCSK Europe Ltd.

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Assistant Manager

  • Jun 2023 - Present

• Infrastructure Engineer

  • Aug 2018 - May 2023



Computeq Ltd

• Information Technology & Services
• 1 - 100 Employee

• IT Support Technician

  • Feb 2011 - Aug 2018

  In this role I provided 1st,2nd and 3rd level IT support and consultation to a broad customer base. I work to fulfil both the remote and on-site support needs of customers based across the British Isles. The majority of our customers are small to medium sized businesses and as such require a more personal and comprehensive support solution. We work to adhere to each customer’s bespoke contractual needs and ultimately provide prompt and excellent customer service. My tasks and duties in my current role include: - Installing and maintaining Windows operating systems and network environments. - Installing, configuring and maintaining networking hardware (such as switches and patch panels) - Attending client sites on designated days to provide face-to-face customer support - Attending site to deal with contractually response-based hardware/software issues - Building and repairing PCs - Repairing laptops and printers - Building, Configuring, Installing & Troubleshooting Point of Sale systems - Providing software support for all Microsoft platforms - Providing software support for independent and bespoke packages and suites - Configuring and monitoring company backup solutions on a daily basis - Overseeing client file and print permissions throughout a network - VoIP telephony support - Configuring and maintaining mobile devices such as Android/Windows Phone & iPhones for IT needs - And various other asks as and when presented Some of the technologies I work with and/or support are as follows: - Windows XP/Vista/7/8/10 - Windows Server/SBS 2003/2008/2012 - Microsoft Exchange 2003/2007/2010/O365 - Microsoft SQL Server - Virtualised Servers - Antivirus solutions - Veritas/Symantec Backup Exec - Online Backup Solutions - Sage - BlackBerry Enterprise Server - Remote support solutions such as LogMeIn, WebEx, TeamViewer, VNC and bespoke solutions - Virtual Private Networks Show less



Balfour Beatty Workplace

• 1st/2nd Line Support

  • Jan 2010 - Jan 2011

  In this role I joined a very busy 1st/2nd line helpdesk team in supporting staff both face to face as well as remotely in a mostly but not exclusively Microsoft environment, some of my support skills include the following: - Microsoft Exchange Server 2007 - Microsoft Office 2007 - Blackberry administration and support - Support of financial applications such as Maximo - Remote tools such as VPN - Internet based application support - Permissioning of software, file and print servers Show less



Atos Origin

• India
• Appliances, Electrical, and Electronics Manufacturing

• 2012 Service Desk Analyst

  • Jul 2008 - Dec 2009

  In this role I have joined a newly formed service desk as 1st/2nd line analyst in order to support the technologies involved in the build up to London hosting the Olympics in 2012, in this role my duties includes supporting over 3000 users in the following: - Support of wireless technologies including administering, configuring and troubleshooting Blackberrys - Creating ‘Entrust’ accounts/cards and tokens and configuring accounts so users can gain access remotely - Creating/removing and configuring users’ accounts in Active directory including deployment of software onto machines - Remote access tools to assist users with their issues - MS Outlook/Exchange including configuration of calendars, mailboxes and distribution lists - Working towards strict SLA’S within an ITIL environment - Using my previous experience to train other members of staff in the support of Microsoft Office - Write documentation (as the desk is new there was very little in the way of documentation) - Support all applications both standard Microsoft applications through to in house financial applications - Be proactive in moving the desk forward with regards to skills and structure Show less



Fujitsu Services

• Italy
• IT Services and IT Consulting
• 1 - 100 Employee

• 1st line Helpdesk/1st & 2nd line E-Mail Support

  • May 2004 - Jul 2008

  In this position I am required to give support for Microsoft Outlook, Lotus Notes and Microsoft Office Suite, some of my daily tasks include - Solving issues with calendars - Creating User Accounts - Creating Rooms/Distribution lists/Generic mailers - Permissioning - Troubleshooting Outlook and Lotus Notes issues - Troubleshooting Office 2003 suite Some of the tools I use to perform these tasks are as follows - Active Directory - Exchange System Manager 2003 - Server Admin Plus - Domino administrator - Goverlan In this role I am also required to take overflow calls, some of the things I support for this part of my role are as follows - Internet Explorer - Microsoft Office 2003 - Windows (up to XP) - IM Software - Wireless Technologies such as Blackberry - VPN - Over 200 other applications many of which in house In February 2007 I was asked to extend my role to become E-mail team SME (Subject Matter Expert) due to being the most technical/experienced member of the e-mail team, within this role I am expected to continue to support the same as above but also take extra responsibility for the development of my team, this includes the following - Training staff - Producing training documents - Deal with escalations - Being actively involved in team meetings to increase team productivity - Producing reports in order to ascertain things such as how the team/SLA can be improved - Regular meetings with management in order to be proactive in the way we move forward as a team and the desk as a whole Show less


Fujitsu
• IT Services and IT Consulting
• 700 & Above Employee
• FRC

  • 2000 - 2002