Francisco Vasconcellos
Performance Coach - Royal Australian Navy at Lifeology- Claim this Profile
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Bio
Nicole Venter
I have worked with Francisco for 5years within the Academic Operations team. Fran is a passionate, highly efficient, and wonderfully supportive professional, who I have been lucky enough to experience first-hand his love of coaching and leadership development training to those around him. Considered the leadership development guru at ICMS, he championed and transformed our undergraduate business degrees by launching Gallup CliftonStrengths across the programs and organisation, has led and designed several coaching and culture focused units of study and used his extensive experience in emotional intelligence, strengths and psychometric tools to develop the student body and ICMS leadership teams, where I have also been a participant in his workshops. Fran is also a champion of wellness, diversity and regularly brings insight to our strategy sessions that has helped the business remain future focussed. Recently, we worked together on a project that included the use of the Hogan Personality tool, to support a group of High Performing students, where I also completed the debriefing exercise and have found his ethics, mentoring and professionalism to be deeply supportive in my career and leadership planning. He is my first go-to whenever I have a new project in mind as I know he will elevate it to the next level!!
Jenifer Jehan
Francisco is a passionate and dedicated leader, who cares about his colleagues as well as his students. He sparked my own enthusiasm for coaching, and it is a skill he is not only adept at but also clearly enjoys using to help others. I witnessed this first hand on many occasions, but most memorably when we both recently undertook a Gallup coaching course and I was able to see him in action amongst his peers. I will always be thankful to have worked with him and hope we get to work together again in the future.
Nicole Venter
I have worked with Francisco for 5years within the Academic Operations team. Fran is a passionate, highly efficient, and wonderfully supportive professional, who I have been lucky enough to experience first-hand his love of coaching and leadership development training to those around him. Considered the leadership development guru at ICMS, he championed and transformed our undergraduate business degrees by launching Gallup CliftonStrengths across the programs and organisation, has led and designed several coaching and culture focused units of study and used his extensive experience in emotional intelligence, strengths and psychometric tools to develop the student body and ICMS leadership teams, where I have also been a participant in his workshops. Fran is also a champion of wellness, diversity and regularly brings insight to our strategy sessions that has helped the business remain future focussed. Recently, we worked together on a project that included the use of the Hogan Personality tool, to support a group of High Performing students, where I also completed the debriefing exercise and have found his ethics, mentoring and professionalism to be deeply supportive in my career and leadership planning. He is my first go-to whenever I have a new project in mind as I know he will elevate it to the next level!!
Jenifer Jehan
Francisco is a passionate and dedicated leader, who cares about his colleagues as well as his students. He sparked my own enthusiasm for coaching, and it is a skill he is not only adept at but also clearly enjoys using to help others. I witnessed this first hand on many occasions, but most memorably when we both recently undertook a Gallup coaching course and I was able to see him in action amongst his peers. I will always be thankful to have worked with him and hope we get to work together again in the future.
Nicole Venter
I have worked with Francisco for 5years within the Academic Operations team. Fran is a passionate, highly efficient, and wonderfully supportive professional, who I have been lucky enough to experience first-hand his love of coaching and leadership development training to those around him. Considered the leadership development guru at ICMS, he championed and transformed our undergraduate business degrees by launching Gallup CliftonStrengths across the programs and organisation, has led and designed several coaching and culture focused units of study and used his extensive experience in emotional intelligence, strengths and psychometric tools to develop the student body and ICMS leadership teams, where I have also been a participant in his workshops. Fran is also a champion of wellness, diversity and regularly brings insight to our strategy sessions that has helped the business remain future focussed. Recently, we worked together on a project that included the use of the Hogan Personality tool, to support a group of High Performing students, where I also completed the debriefing exercise and have found his ethics, mentoring and professionalism to be deeply supportive in my career and leadership planning. He is my first go-to whenever I have a new project in mind as I know he will elevate it to the next level!!
Jenifer Jehan
Francisco is a passionate and dedicated leader, who cares about his colleagues as well as his students. He sparked my own enthusiasm for coaching, and it is a skill he is not only adept at but also clearly enjoys using to help others. I witnessed this first hand on many occasions, but most memorably when we both recently undertook a Gallup coaching course and I was able to see him in action amongst his peers. I will always be thankful to have worked with him and hope we get to work together again in the future.
Nicole Venter
I have worked with Francisco for 5years within the Academic Operations team. Fran is a passionate, highly efficient, and wonderfully supportive professional, who I have been lucky enough to experience first-hand his love of coaching and leadership development training to those around him. Considered the leadership development guru at ICMS, he championed and transformed our undergraduate business degrees by launching Gallup CliftonStrengths across the programs and organisation, has led and designed several coaching and culture focused units of study and used his extensive experience in emotional intelligence, strengths and psychometric tools to develop the student body and ICMS leadership teams, where I have also been a participant in his workshops. Fran is also a champion of wellness, diversity and regularly brings insight to our strategy sessions that has helped the business remain future focussed. Recently, we worked together on a project that included the use of the Hogan Personality tool, to support a group of High Performing students, where I also completed the debriefing exercise and have found his ethics, mentoring and professionalism to be deeply supportive in my career and leadership planning. He is my first go-to whenever I have a new project in mind as I know he will elevate it to the next level!!
Jenifer Jehan
Francisco is a passionate and dedicated leader, who cares about his colleagues as well as his students. He sparked my own enthusiasm for coaching, and it is a skill he is not only adept at but also clearly enjoys using to help others. I witnessed this first hand on many occasions, but most memorably when we both recently undertook a Gallup coaching course and I was able to see him in action amongst his peers. I will always be thankful to have worked with him and hope we get to work together again in the future.
Credentials
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1. Gallup Certified Strengths Coach
Gallup -
2. Hogan Assessments (Personality, Leadership, 360) Certified Practitioner
Hogan Assessment Systems -
3. DISC Advanced Certified Practitioner
DISC Profiles Australia Pty Ltd -
4. Emotional Intelligence Certified Practitioner
Genos International -
5. MTQPlus (Mental Toughness) Certified Practitioner
AQR International -
6. HPTA (High Performance Team Assessment) Certified Practitioner
Peter Berry Consultancy -
7. Trait Emotional Intelligence (TEIQue) Certified Practitioner
London Psychometric Laboratory Limited -
8. Mental Health First Aid Certification
Mental Health First Aid Australia -
9. Lego Serious Play Certified Facilitator
MCI Solutions
Experience
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Lifeology
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Australia
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Professional Training and Coaching
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1 - 100 Employee
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Performance Coach - Royal Australian Navy
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Jul 2022 - Present
Support Australian Defence Force leaders in developing awareness to be the best they can be, helping them reach their ultimate potential to grow, change and be extraordinary leaders. Support Australian Defence Force leaders in developing awareness to be the best they can be, helping them reach their ultimate potential to grow, change and be extraordinary leaders.
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International College of Management Sydney (ICMS)
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Australia
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Higher Education
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100 - 200 Employee
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Senior Academic Program Manager (Business and Entrepreneurship)
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Oct 2020 - Jul 2022
Scope of Role:• Engage with key stakeholder groups across organisation as the UG representative, implementing required initiatives and communicating requirements to Program Managers.• Develop and present a range of academic reports to governance committees, implementing recommendations across Undergraduate programs.• As a member of the senior academic leadership team, contribute to the development of the institution’s Learning and Teaching strategic plan, policies and procedures.• Implement new Articulation and Pathway agreements, monitoring the progression of students.• Engage with new and existing international partners in implementing/reviewing pathway agreements. • Manage the learning of ICMS’ largest cohort (Business and Entrepreneurship) through the execution of the learning and teaching plan, standards and policies, and continuous collaboration with key stakeholder groups.• Engage academic stakeholders, such as lecturers, subject leads and course coordinators, in driving learner outcomes through the practical implementation of various adult learning principles and methodologies.• Lead subject matter experts responsible for the design, delivery and evaluation of Business and Entrepreneurship subjects, including: Leadership, Business Communication, Cross-Cultural Management, Ethics, Law, Strategic Management, Project Management, Innovation, Human Resources, Accounting and Economics..Achievements:• Achieved 98% student retention through pandemic outbreak, following the agile execution of online learning strategy in Business and Entrepreneurship faculties. This involved the training and mentoring of lecturers, strong communication with students through ambiguous times and early engagement evaluation once transition took place. Show less
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Lecturer
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Jun 2017 - Jul 2022
Scope of Role:• Lecturer in High Performance Leadership; Career Planning and Strategy; Applied Leadership; Human Resources Management; Hospitality, Tourism and Events.• Facilitate the learning of students from a diverse range of backgrounds through the development of innovative and engaging learning experiences. Achievements:• ICMS Award for teaching excellence – February 2018, based on consistently high student satisfaction scores. • Designed, delivered and evaluated leadership development workshops for incoming senior students.• Developed the ‘High Performance Leadership’ subject aimed at harnessing leadership, coaching/mentoring and positive psychology skills through innovative teaching methodologies, including the incorporation of online teaching technologies such as Zoom, Padlet and Mentimeter to drive engagement and learning outcomes.• Reviewed and redeveloped the ‘Applied Leadership’ subject, which included the external sourcing of Gallup CliftonStrengths, allowing students to reflect on their leadership experience and potential. Student ‘subject unit evaluation’ improved from 2.4 to 4.1 in 2019. Show less
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Academic Program Manager (Business and Entrepreneurship)
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May 2018 - Sep 2020
Scope of Role:• Manage the learning of ICMS’ largest cohort (Business and Entrepreneurship) through the execution of the learning and teaching plan, standards and policies, and continuous collaboration with key stakeholder groups.• As a member of the senior academic leadership team, contribute to the development of the institution’s Learning and Teaching strategic plan, policies and procedures.• Engage academic stakeholders, such as lecturers, subject leads and course coordinators, in driving learner outcomes through the practical implementation of various adult learning principles and methodologies.• Lead subject matter experts responsible for the design, delivery and evaluation of Business and Entrepreneurship subjects, including: Leadership, Business Communication, Cross-Cultural Management, Ethics, Law, Strategic Management, Project Management, Innovation, Human Resources, Accounting and Economics..Achievements:• Coordinated the accreditation of 21 new undergraduate courses, which delivered innovative learning curriculum, new graduate capabilities, robust course learning outcomes and 70 subjects.• Managed the content development, launch and evaluation for four new programs: Bachelor of Business (BBus), BBus (Entrepreneurship), BBus (Accounting) and BBus (Fashion & Global Brand Management).• Developed business proposal ‘Implementing a Strengths development culture at ICMS’, aimed at incorporating external tools to harness strengths development through undergraduate programs, as well as the ICMS corporation. Show less
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Study Matters Australia
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Australia
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Co-Founder | Director
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Jul 2015 - Jul 2018
Scope of Role: • Lead product design including learning management system sourcing and development, website development and systems integration, service offering design and online marketing. • Manage business planning, company finances and business development. • Deliver services to students, including the facilitation of online workshops and coaching sessions. Achievements: • Designed SMA’s coaching strategy, framework and materials, considering the diverse needs of target clients. • Developed and delivered various coaching sessions, online modules and workshops to a variety of students transitioning to tertiary studies in Australia. • Developed SMA’s technology strategy designed to streamline business processes and facilitate clients’ learning and engagement. This included the creation of an innovative and interactive environment comprised of various integrated technology solutions, including Squarespace, Matrix LMS, Zoom, Wufoo and Xero. • Sourced and developed SMA’s learning management system. Show less
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IHG Hotels & Resorts
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United Kingdom
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Hospitality
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700 & Above Employee
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Assistant Manager (Casual) - InterContinental Sydney Double Bay
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Nov 2015 - May 2018
Scope of Role:• Oversee daily hotel operations and liaise with Department Heads to ensure the smooth running of guest services and delivery of brand standards.Achievements:• Developed and facilitated a face-to-face training course and suite of resources for ‘True Hospitality’ to enhance service delivery at the hotel. This was rolled out to all colleagues and implemented regionally following outstanding feedback from executive team.• Contracted to deliver face-to-face ‘True Hospitality’ training at Crowne Plaza Queenstown, NZ.• Proactively developed two comprehensive on-boarding programs and associated resources designed to enhance the ‘Room to have a great start’ colleague experience in Front Office and Food & Beverage. Show less
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Front Office Manager - Holiday Inn Darling Harbour
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Jun 2013 - Oct 2015
Scope of Role:• Contribute to the hotel’s strategic decision-making processes as a member of the senior leadership team.• Develop the capabilities of the Front Office department through effective recruitment, on-boarding, training, development and succession planning.• Oversee and manage guest services through the adaptation of industry best practices and compliance with operational policies and procedures.Achievements:• Developed and executed a comprehensive learning and development plan which included on-boarding programs, training initiatives (online and face to face) coaching and mentoring. This led to a 20% increase in colleague satisfaction with training and development initiatives in the Front Office team in 2014.• Created of a front desk upselling program which delivered $150,000 in incremental revenue in year one.• Demonstrated effective stakeholder engagement in order to implement several IHG best practices into a franchised hotel, winning support for ideas from key stakeholders and driving positive change across the hotel. • Implemented the 'China Ready' program at the hotel, which included the facilitation of 12 face to face training sessions for Hotel's Executive Team and all guest-facing colleagues.• Developed an on-boarding framework which included training plans, standard operating procedures and skills verification checklists for all Front Office roles.• Successfully merged the Concierge and Front Desk functions, followed by a comprehensive transition training program to improve the department’s service capability.• Designed robust staff training on guest communication and service recovery strategies in preparation for a period of extensive internal renovations. Impact on guest experience score remained consistent through refurbishment. Show less
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IHG Hotels & Resorts
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United Kingdom
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Hospitality
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700 & Above Employee
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Front Office Manager - Crowne Plaza Darwin
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May 2011 - Mar 2013
Scope of Role:• Provide leadership and manage all aspects of Front Office Operations: Assistant Managers, Night Audit, Front Desk, Concierge, Valet, Telephones, Club Lounge.• Manage and direct a team of 8 managers and assistant managers on their professional development and delegated projects related to guest services, employee engagement, responsible business and financial returns.Achievements:• 25% increase in Front Office engagement scores in 2012 Employee Engagement scores.• Develop and implement procedures and processes for the newly opened Club Lounge.• Mentor to Crowne Plaza Darwin’s 2011 and 2012 Employee of the Year award recipients.• Direct report recognised by AHA NT at the annual Awards for Excellence 2012: Best Front of House Employee.• Rated #1 Hotel in Darwin on Trip Advisor with several mentions of Front Office employees providing a smooth arrival experience and the friendly attitude of staff. Show less
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Crowne Meetings Service Manager - Crowne Plaza Darwin
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Apr 2010 - May 2011
Scope of Role:• Oversee the service delivery of corporate and leisure events ensuring all delegates experience outstanding service, achieved through:• Contribute to internal briefings on upcoming events and pre-conference meetings with conference organisers.• Ensure event orders contain all relevant event information and requests and make suggestions to better enhance customer experience and ensure efficient operation.• Ensure Food and Beverage offerings are of outstanding quality, providing feedback to other departments.• Gather, distribute and discuss delegate feedback.• Supervise cocktail parties, weddings and social dinners.• Recruit, oversee training, coach and carry out performance management on staff.Achievements:• Successfully coordinated and managed several week-long residential conferences for up to 250 delegates.• Acted as F&B Manager Jul-Sep 2010 in the absence of both F&B Manager and Restaurant and Bars Manager: overseeing all F&B Operations including Conferencing, Bar, Restaurant, Room Service and Minibar.• Developed a cross-training program that up-skilled all F&B service colleagues• 2010 Employee Engagement Survey (Food & Beverage) – 89% of employees fully engaged. Show less
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Assistant Manager - Front Office - Crowne Plaza Darwin
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Jan 2008 - Mar 2010
Scope of Role:• Oversee daily hotel operations and liaise with Department Heads to ensure the smooth running of guest services and delivery of brand standards.• Organise the pre-stay, arrival, meet and greet and departure of high profile guests, including dignitaries of state.• Manage airline crew group bookings, delayed departures and disrupted flights.• Rooms controller – manage inventory, VIP upgrades, blocks and overbooking situations. • Priority Club Rewards Champion.• Prepare and control departmental rosters to achieve effective labour costs.• Plan and run departmental meetings to ensure effective communication and employee engagement.Achievements:• Acted as Executive Housekeeper for a month full time and three months part time. Achieved outstanding “cleanliness of guest rooms” scores in guest surveys and had room attendant productivity on budget.• Supervised Front Office operations during an Opera 4.0 (PMS) upgrade – 48 hours of downtime with no glitches and minimal disruption to guest services.• Achieved record Priority Club Rewards enrolments following an incentive program launched to revitalise and improve Front Desk operations after a period of decline. New enrolment initiatives highlighted as best practice by IHG Head Office and shared within the company.• Successfully mentored the Concierge team (most specifically assisting an employee to transition from being performance managed to receiving the Employee of the Month Award).• Employee of the Quarter – Q3 2008. Show less
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Assistant Night Manager - Holiday Inn Darwin
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May 2007 - Dec 2007
Scope of Role:• Co-ordinate and manage all hotel operations in the absence of the Night Manager. • Oversee the completion of the night audit processes, ensuring accuracy and on-time reporting.
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Shangri-La Group
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Hong Kong
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Hospitality
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700 & Above Employee
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Guest Service Agent/ Horizons Club Lounge Host
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2004 - 2006
Scope of role: • Providing exclusive service to the hotel’s VIPs at the Club Lounge in both Front Office and Food and Beverage functions. • Preparing for guest arrivals and checking guests in and out. • Looking after guest’s personal requests and needs. • Effective complaint handling. • Training and supporting new employees. • Assisting the Guest Relations department with VIP escorting and room shows. Scope of role: • Providing exclusive service to the hotel’s VIPs at the Club Lounge in both Front Office and Food and Beverage functions. • Preparing for guest arrivals and checking guests in and out. • Looking after guest’s personal requests and needs. • Effective complaint handling. • Training and supporting new employees. • Assisting the Guest Relations department with VIP escorting and room shows.
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Education
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2014 - 2015
University of Sydney
Master of Science in Coaching Psychology, Executive and Workplace Coaching Stream -
2003 - 2006
Macquarie University
Bachelor of Business Administration (BBA), Hotel Management -
2017 - 2017
Rose Training Australia
Certificate IV in Training & Assessment (including LLN) -
2012 - 2012
Cornell University School of Hotel Administration
eCornell - Hotel Revenue Management Certificate, Revenue Management
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