Experience

Zipdev

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Site Reliability Engineer

  • Sep 2021 - Present

  Responsible for implementing and deploying production changes via Salt stack, creating dashboards on Grafana, implementing alerts on Prometheus, ensuring services are up and running on Linux and FreeBSD servers, troubleshooting HAProxy, Jenkins, Elasticsearch, Kibana, web servers. Responsible for implementing and deploying production changes via Salt stack, creating dashboards on Grafana, implementing alerts on Prometheus, ensuring services are up and running on Linux and FreeBSD servers, troubleshooting HAProxy, Jenkins, Elasticsearch, Kibana, web servers.



Toshiba Global Commerce Solutions

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Manufacturing Test Engineer IV

  • Dec 2020 - Sep 2021

  Responsible for Point Of Sale (POS) diagnostic software, building, testing, developing. Also responsible for manufacturing quality control, manufacturing routing instructions generation, process planning, develop and support automation code base. Troubleshoot remote units when issues arise like: BIOS flashing errors, hung processes, hardware misconfiguration, etc.

• Software Engineer III

  • Oct 2018 - Dec 2020

  Responsible for building, debugging, developing, and maintaining an embedded Linux distro used as the base for running diagnostic software for POS systems. Responsibilities include: Installing and configuring build environments, build Wind River Linux using Yocto, develop and debug the Linux kernel and kernel modules, basic development and debugging of diagnostics Java GUI, unit test, setup, and debug different hardware configurations, and develop and debug bash scripts.



Amdocs

• Telecommunications
• 1 - 100 Employee

• Software Development Specialist

  • Jan 2018 - Oct 2018

  Worked as an IT Business Analyst for T-Mobile project, my responsibilities were: Identifying and fixing DB data issues; planning and implementing DB cleanups, migrations and intakes; monitoring systems to identify, prevent and fix service disruptions; worked with, and engaged different teams to ensure business continuity; provided level 3 support to customer regarding CSM application; assessed and proposed changes to business’s flow. Worked primarily with HP-UX and Oracle SQL DB. Worked as an IT Business Analyst for T-Mobile project, my responsibilities were: Identifying and fixing DB data issues; planning and implementing DB cleanups, migrations and intakes; monitoring systems to identify, prevent and fix service disruptions; worked with, and engaged different teams to ensure business continuity; provided level 3 support to customer regarding CSM application; assessed and proposed changes to business’s flow. Worked primarily with HP-UX and Oracle SQL DB.



IBM

• IT Services and IT Consulting
• 1 - 100 Employee

• Software Developer: DevOps.C/C++

  • Dec 2014 - Jan 2018

  Some of my responsibilities were: Development of IBMTape device driver on Linux, Windows, Solaris, and HP-UX; responsible for Solaris and Windows Device Drivers. Root Cause Analysis of IBMTape device drivers, which included debugging kernel traces and recreating customer issues in order to implement fixes. End user level 3 support. System Administrator of development and test environment. Some of my responsibilities were: Development of IBMTape device driver on Linux, Windows, Solaris, and HP-UX; responsible for Solaris and Windows Device Drivers. Root Cause Analysis of IBMTape device drivers, which included debugging kernel traces and recreating customer issues in order to implement fixes. End user level 3 support. System Administrator of development and test environment.



Dell

• IT Services and IT Consulting
• 1 - 100 Employee

• Systems Integration Sr. Analyst

  • Jul 2012 - Dec 2014

  System Administrator for Dell Cloud Clinical Archive's infrastructure, mainly SuSE Linux Enterprise servers and a few Window's servers.Responsible of coordinating VPN and network changes, to modify and/or add new servers, between network team and customers.Responsible of hardware monitoring and coordinating part's replacement with customers.

• Service Desk Support Tech

  • Jul 2010 - Jul 2012

  Provided technical support to customers, including internet connectivity issues, web browser compatibility issues, software installation, hardware problem determination, printing issues.