Experience

Best Hotels

• Spain
• Travel Arrangements
• 100 - 200 Employee

• Responsable de reservas

  • Apr 2018 - Present



Hotel Vistamar

• Benalmadena (Málaga)

• Booking and Reception Manager

  • Jul 2015 - Nov 2017



Hotel Guadalmina Spa & Golf Resort 4* - Los Monteros Hotel & Spa 5* GL

• Sales Executive

  • Aug 2014 - Mar 2015

  Responsible and Interlocutor of assigned accounts (traditional and golf tour operators, Travel Agencies, OTAS’s and Other Companies), Inspection visits, fam trips, contracting, market research, representing the hotel at fairs, conferences and events, national and international.

• TTOO Assistant (Trainee)

  • Feb 2014 - Jul 2014

  Responsible and Interlocutor of assigned accounts (traditional and golf tour operators, Travel Agencies, OTAS’s and Other Companies), Inspection visits, fam trips, contracting, market research, representing the hotel at fairs, conferences and events, national and international.



Sol Pelicanos Ocas SA

• Spain
• Consumer Goods
• 1 - 100 Employee

• Guest Experience Assitant

  • Aug 2013 - Oct 2013

  Costumer service, resolution of complaints and claims, welcoming VIP guest, phone attention, email attention, market metrix research, standardization control and write answer to customer feedback in social media like booking.com or tripadvisor. Costumer service, resolution of complaints and claims, welcoming VIP guest, phone attention, email attention, market metrix research, standardization control and write answer to customer feedback in social media like booking.com or tripadvisor.



Meliá Hotels International

• Spain
• Hospitality
• 700 & Above Employee

• Guest Experience Coordinator (Trainee)

  • Apr 2013 - Jun 2013

  Costumer service, resolution of complaints and claims, welcoming VIP guest, phone attention, email attention, market metrix research, standardization control and write answer to customer feedback in social media like booking.com or tripadvisor. Costumer service, resolution of complaints and claims, welcoming VIP guest, phone attention, email attention, market metrix research, standardization control and write answer to customer feedback in social media like booking.com or tripadvisor.



Hotel Infanta Leonor

• Sevilla y alrededores, España

• Recepcionist

  • 2011 - 2012

  Costumer services, bookings, extranet managing, phone and mail attention and back office duties (Invoices, night audit, etc.). Costumer services, bookings, extranet managing, phone and mail attention and back office duties (Invoices, night audit, etc.).



Catalonia Hotels & Resorts

• Spain
• Travel Arrangements
• 700 & Above Employee

• Recepcionista (Trainee)

  • Apr 2011 - Jul 2011

  Atención al público, recepción de clientes, atención telefónica y vía email. Atención al público, recepción de clientes, atención telefónica y vía email.