Experience

Foresight Mental Health

• United States
• Mental Health Care
• 200 - 300 Employee

• Information Technology Systems Administrator

  • Mar 2021 - Present

  California, United States



Kaplan Test Prep

• United States
• Education Administration Programs
• 700 & Above Employee

• Technical Support Manager

  • Mar 2013 - Sep 2020

  Orlando, Fl Managed technical support and operations team at National Experience Call Center for Kaplan Test Prep. Served as primary liaison between customer service, product development, and business technology teams.



.decimal, LLC

• United States
• Medical Equipment Manufacturing
• 100 - 200 Employee

• Technical Support Specialist

  • May 2012 - Feb 2013

  Sanford, Fl Performed new site installations of Decimal's proprietary software, both onsite and via remote administration. Worked closely with product development and manufacturing to improve products and customer service. Maintained high level of customer satisfaction via both inbound and outbound interactions.



CenturyLink

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Manager

  • Sep 2006 - Apr 2012

  Managed CenturyLink's bilingual technical support unit for high-speed internet services and associated products. Monitored individual employee performance, conducted formal reviews, and took corrective action required to obtain objectives.

• Technical Support III

  • Feb 2002 - Aug 2006

  Configured, monitored, provisioned, and serviced customers for CenturyLink's DSL systems.