Experience

CSPi

• France
• Security and Investigations
• 1 - 100 Employee

• MSP Engineer

  • พ.ย. 2017 - - ปัจจุบัน



Skyemed Pharmacy

• United States
• Personal Care Product Manufacturing

• Information Technology Specialist

  • ก.ย. 2016 - ต.ค. 2017



Fox Rent a Car

• United States
• Motor Vehicle Manufacturing
• 200 - 300 Employee

• SR. TECH SUPPORT ENGINEER

  • ม.ค. 2012 - ม.ค. 2016

  Supported over 1100 clients in a Microsoft Windows, Microsoft Office, CITRIX, OKTA and GOOGLE apps environment.Responsible for Queue monitoring and escalation of tickets to Team MembersRecovered and repaired PC equipment saving FOX over $200,000Reduced network downtime by assisting the Network Engineers

• SYSTEMS REPORTING ANALYST

  • ม.ค. 2008 - ม.ค. 2012

  In charge of the maintenance and support of a major Windows SQL environment, working as the local DBA.Responsible for the backup and maintenance of the corporate SQL database. Tuning T-SQL queriesto improve performanceProvided technical support to all clients and vendors linked to this database to extract data in the forms of reports, stored procedures, triggers , scripts, reports, alerts or other linked systems, such as Expedia, Travelocity, RateHighway and other Government agencies.Responsible for the creation and maintenance of a large ad hoc reporting system for the corporate Management and Accounting departments for daily management activities and or billing purposes.

• IT MANAGER

  • ม.ค. 2003 - ม.ค. 2008

  Responsible for overseeing the entire day-to-day operations of a large network environment.Responsible for the overall network infrastructure, software management, installation and tech support, monitoring and technical escalationsSupported over 1100 clients nationwide in a Microsoft Windows and Office environmentSetup all PC and network equipment at all Fox LocationsWorked closely with our vendors to find reliable and successful tools to increase employee productivity and reduced network downtime