Experience

Cognodata

• Spain
• IT Services and IT Consulting
• 100 - 200 Employee

• Senior SAP CX Consultant

  • Aug 2022 - Present



Scalefast

• Internet Publishing
• 200 - 300 Employee

• E-Commerce Business Analyst

  • Feb 2021 - Aug 2022



Yves Rocher

• France
• Retail
• 700 & Above Employee

• Digital Marketing & E-commerce Specialist

  • Nov 2019 - Feb 2021

  • Adaptation and implementation of the retail campaign plan to the ecommerce channel.• Web catalog management (SAP Commerce Cloud/SAP CX/PLANET): products, bundles, gifts, etc...• Apply the knowledge and operational resources of SAP Commerce Cloud/SAP CX. Daily review of broken links and out of stock products.• Promotional operations activity (SAP Commerce Cloud/SAP CX/PLANET: Coupons (creation, validation, reporting), cart promo settings and its testing. • Adaptation and implementation of the retail campaign plan to the ecommerce channel.• Web catalog management (SAP Commerce Cloud/SAP CX/PLANET): products, bundles, gifts, etc...• Apply the knowledge and operational resources of SAP Commerce Cloud/SAP CX. Daily review of broken links and out of stock products.• Promotional operations activity (SAP Commerce Cloud/SAP CX/PLANET: Coupons (creation, validation, reporting), cart promo settings and its testing.



Ferrovial

• Netherlands
• Civil Engineering
• 700 & Above Employee

• Gestor telefónico

  • Aug 2019 - Nov 2019



Samsung España

• Spain
• Computers and Electronics Manufacturing
• 200 - 300 Employee

• Digital Business Analyst

  • Mar 2018 - May 2019

  • Troubleshooting for technical issues in the platform based on different departments feedback, regarding orders, payment processes, fulfillment, delivery methods, returns, etc (maintenance Jira Tickets)• Support in implementation of identified platform enhancements in coordination with different departments, and testing of these features in alignment with HQ.• Releases management: oversee the integration and flow of new developments, testing, and support (Global and mantenance enhancements roll out plan) from the front-end till backend system before go-live date.• Manage incoming inquiries from the Customer Service team, explaining and offering a suitable solution for the customers. • Returns/refunds processes. • Working close to the business in order to know which procedure is the best for compensating customers.• Identification of issues and troubleshooting regarding transmission of information between G-ERP and Hybris on order processing (integration).

• E-commerce Specialist for Samsung

  • May 2017 - Mar 2018

  • Alignment with other departments (SSO2, development, performance, metrics, SEO, blog). Liaise with the development team on routine maintenance and improvements as required, in collaboration with the eCommerce team.• Maximize the knowledge and operational resources of SAP Hybris. Daily review of broken links and out of stock products.• Change and management of product information and content assets based on information from Online Product Manager (including quick fixes). Ensure product catalogue in EPP stores.• Systematically maintaining the product listings on Samsung Shop adding related products, descriptions and data as appropriate. Contribute to quality assurance testing to validate new products and releases.• Set up/Implementation and maintenance of product features based on feedback from different departments (including pricing, promotions, stock, etc.) • Stock Handling for eStore.• Promotional operations activity: Coupons (creation, validation, financial reporting), Hybris Landing pages, cart promo settings and its testing.



LG Electronics

• South Korea
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Assistant E-commerce Manager

  • Feb 2016 - Apr 2017

  • Product Management: Activation and maintenance of articles in Prestashop • Promotions and Vouchers Management: Activation and management.• Incidences Management received by consumers.• Platform Management: Troubleshooting for technical issues with the providers.• Perform reporting and analysis as required.• Result conciliation with our payment platform. • Product Management: Activation and maintenance of articles in Prestashop • Promotions and Vouchers Management: Activation and management.• Incidences Management received by consumers.• Platform Management: Troubleshooting for technical issues with the providers.• Perform reporting and analysis as required.• Result conciliation with our payment platform.



Santander España

• Spain
• Banking
• 700 & Above Employee

• Product & Marketing Assistant

  • Sep 2015 - Feb 2016

  • Development and implementation of a new corporate identity.• Internal marketing documents for the branches.• Product Marketing for all payment methods products of Banco Santander.• Design of UI and UX for new products prototypes (POS for smartphones, virtual).• Quarterly internal bulletins for the salesforce.• CMS and web maintenance.

• Marketing Intern

  • Jun 2014 - Sep 2015



Tweakevents

• Spain
• Events Services

• Freelance

  • Feb 2012 - Jan 2015



Boton Rec

• Video Editor Freelance

  • May 2013 - Jun 2014



GRUPO ATENEA Seguridad Nacional

• Spain
• Business Consulting and Services
• 1 - 100 Employee

• Realización y Edición

  • Feb 2014 - May 2014

  Freelance Freelance



18Chulos Records & Events

• Spain
• Events Services
• 1 - 100 Employee

• Realización y Edición

  • Sep 2013 - Apr 2014

  Responsable de imagen, Realizador y Editor de contenidos para "18 Chulos Records" Responsable de imagen, Realizador y Editor de contenidos para "18 Chulos Records"



Background Games

• Spain
• Computer Games

• Productor Junior

  • Jun 2012 - Oct 2012



Colegio Oficial de Veterinarios de Madrid

• Spain
• Veterinary Services
• 1 - 100 Employee

• Administrative Assistant

  • May 2012 - Jul 2012