Senior Esports Manager

• May 2023 - Present

Esports Manager

• Mar 2022 - Present

- Plan, develop, execute and report eSports programs that engage players. (Anime Expo, EVO, CEO, etc.)- Organize and manage whole eSports projects in terms of budget tracking, scheduling,- Manage teams and vendors to ensure successful activations KPI setting, reporting and analyzing including post mortem and future proposals- Acquisition of sponsorships as well as handling of product placement opportunities- Communicate closely with internal teams as well as external partners and vendors toexecute agreements and PO/ invoicing.- Create a competitive environment through marketing promotions for FGC experiencesalongside increasing acquisition and retention of our players and fans.- Work closely with product design and merchandising team for eSports dedicated products- Maintain effective internal communications with HQ eSports team. Show less

Community Manager

• May 2019 - Mar 2022

MCProHosting LLC is run by many motivated members of the hosting industry. We have a strong passion to develop the gaming community, by providing inexpensive servers with premium service. We make sure to cater for each and every customer, as well as any complaint or problem they encounter. Our goal is to provide our clients with a product that suits to their needs, while still keeping a low price. MCProHosting LLC is run by many motivated members of the hosting industry. We have a strong passion to develop the gaming community, by providing inexpensive servers with premium service. We make sure to cater for each and every customer, as well as any complaint or problem they encounter. Our goal is to provide our clients with a product that suits to their needs, while still keeping a low price.

Publishing Manager

• Apr 2017 - May 2019

- Strategic planning for video game revenue growth across various platforms- Develop partnerships/relationships with other video game developers- Financial planning to meet both ours and our partners revenue goals- Monthly revenue and growth reporting- Video game acquisition

Marketing Manager

• May 2017 - Apr 2019

- Conduct Business Relationships with Executives- Manage indie developer incubation to on board titles for publishing- Head of development for game publishing sector- Social media marketing / Facebook ad-spend- Event Marketing Campaigns- Media collaborations

Public Relations Manager

• Jan 2013 - May 2019

● Maintained a community fan base of 25,000+ individuals across various platforms● Developed marketing strategies to promote the Knova brand and its affiliates ● Generated partnerships with organizations to assist in brand development & monetization● Organized analytics and insights from consumers interacting with websites & social media● Effectively and consistently marketed and advertised locally and nationally● Managed the PR and community staff and coordinated projects for each department● Multitasked and organized daily activities and executed them accordingly● Managed advertising for both Knova & their partners through marketing & promotional materials Show less

eSports Event Director

• Jan 2014 - Mar 2017

Event Director and one of the planners for Cen-Cal Standoff 2017, 2018 and 2019.- Web Development - Graphic Design for promotional and marketing material- Social Media Marketing and Upkeep- Assisted in Coordinating and organizing board of directors- Developed Strategic partnerships with investors, sponsors and vendors

Email Specialist

• Dec 2015 - Apr 2017

Handled high volume of emails in an efficient and effective manner (70+ daily) Answered customer questions regarding account information, order status, return status, product information, policies, procedures, site navigation and time frames Accurately logged all handled chats and emails and calculate price adjustments, when applicable Followed through with service commitments made to members with a sense of urgency Engaged in open communication with different levels of leadership Immediately report all issues with programs or accessories used to complete daily duties Worked with special teams to resolve customer inquiries and report suspected fraudulent accounts to appropriate team 1 Provided first line of support to Customer Care Representatives for problem resolution, along with assisting in troubleshooting and resolving customer service inquiries quickly and accurately Provided tech support and troubleshooting for web based and offline applications Served as a point of escalation for calls requiring a high degree of expertise Triaged inbound inquiries to appropriate departments for resolution Developed and maintain knowledge of current functions of the Contact Center including, processes and procedures, and technology information Worked to build and promote a team-based environment which delivers best-in-class service to our customers through phone, email, and chat contacts Took ownership of issues until the issue is resolved. Continued to follow up with the customer/agent providing them with updates as needed. Worked effectively as part of a team to achieve individual, team and departmental objectives, including sharing knowledge and skills as appropriate Show less

Marketing Manager

• Aug 2014 - Jan 2016

● Created and ran dynamic marketing campaigns for live events ● Surveyed local businesses on marketing strategies that best suited their environment ● Developed partnerships with the other business ventures to increase overall market reach. ● Multitasked and organized daily activities for Public Relations team and made sure they were executed correctly. ● Built and maintained enduring customer relationships to boost sales and generated repeat business ● Created and ran dynamic marketing campaigns for live events ● Surveyed local businesses on marketing strategies that best suited their environment ● Developed partnerships with the other business ventures to increase overall market reach. ● Multitasked and organized daily activities for Public Relations team and made sure they were executed correctly. ● Built and maintained enduring customer relationships to boost sales and generated repeat business

Lead Teller

• Jan 2013 - Aug 2015

● Managed bank tellers and ensured excellent customer service ● Reviewed sales sheets of individual tellers to ensure sales goals were effectively met ● Attended managerial meetings to optimize branch potential ● Established a strong & visible social media presence ● Processed financial transactions and operations ● Maintained a balanced cash drawer ● Provided new account prospects for bankers ● Managed bank tellers and ensured excellent customer service ● Reviewed sales sheets of individual tellers to ensure sales goals were effectively met ● Attended managerial meetings to optimize branch potential ● Established a strong & visible social media presence ● Processed financial transactions and operations ● Maintained a balanced cash drawer ● Provided new account prospects for bankers

Sales Associate

• Jul 2010 - Jan 2013

Sold various Oakley retail products and taught customers about the Oakley brand name. Sold various Oakley retail products and taught customers about the Oakley brand name.

Assistant Manager

• Sep 2011 - Jan 2012

Managed the store, employee's and all things retail marketing associated. Managed the store, employee's and all things retail marketing associated.