Experience

New Way Diesel

• Canada
• Machinery Manufacturing
• 1 - 100 Employee

• Parts Sales Representative

  • Feb 2021 - Present

  -Answer and organize emails -Answer and assist customers through email or phone -Help customers with parts that they need (Looking up parts through YDS or Kohler sites) -Offer customers parts they may need for the job they are doing (Gaskets, belts, filters, oils, etc.) -Print backorder report -Check the BO report for parts that have been backordered for about 2 weeks or longer -Maintain contact ordering dept. for updates on parts that have been back ordered -Contact customers with updated ETA on backorder parts -Maintain cleanliness of the office -Maintain cleanliness of the warehouse -Receive incoming part packages and organize -Receive incoming parts into the system -Generate destination inquiry receipt -Ship out customer orders -Put away parts in proper bin boxes or customer bins -Send out reception reports every Thursday -Files PO’s and invoices in their designated location -Ensure everything is organized and put away at the end of the day



Mountain Mitsubishi in Hamilton Ontario

• Canada
• Retail
• 1 - 100 Employee

• Parts Manager

  • Feb 2020 - Jan 2021

   Monitors the parts inventory and anticipates parts needs in light of future promotions, new model years, trends, and stock orders.  Responsible for the security of inventory and for analyzing the quality of parts.  Works with retail and wholesale customers in considering credit applications, handling complaints, and negotiating prices to ensure customer enthusiasm.  Is responsible for profit management in the Parts Department and must examine department financial statements, including expenses and revenue, to ensure the department's profitability.  Must time inventory purchases to coincide with sales & special incentives in order to take advantage of savings.  Created a system to organize parts so they are ready for the technicians before the job goes into the shop. Maintained accurate inventory information in order to ensure electronic inventory matched with physical inventory Processed electronic orders and returns through PROGI program planned for the appropriate availability of parts and supplies and participating in forecasting and revising plans. Processing parts warranties Liaising with technicians about parts ordering and ensuring parts are available when needed

• Service Advisor

  • Feb 2020 - Jan 2021

   Greeting customers Managing and overseeing the dealership's workflow and schedule with both internal work and customer work Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles. Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system. Used knowledge of company products and services to sell or provide in-depth information about available parts and service options to customers Answered questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up Calling customers to advise them about service changes or car pick-up times Maintaining positive customer relationships to ensure repeat business Ensuring all details on services rendered and costs are related to customers and processing their payments Assign internal and customer services to the mechanics Maintains electronic and/or paper records of completed service work. Explains the work completed by mechanics and makes suggestion for future maintenance. Provides billing statements and explains billing details. Process necessary warranty work


Tim Hortons
• Canada
• Food and Beverage Services
• 700 & Above Employee
• Worker

  • Sep 2019 - Feb 2020