Francisco Caballero

Cyber Security Command Center Analyst at Aligned Technology Solutions
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Contact Information
us****@****om
(386) 825-5501
Location
Arlington, Virginia, United States, US
Languages
  • English Native or bilingual proficiency
  • Spanish Native or bilingual proficiency
  • Javascript Professional working proficiency
Skills

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Credentials

  • Sophos Central Endpoint and Server v3.0 - Engineer
    Sophos
    Dec, 2021
    - Nov, 2024
  • Sophos Sales Fundamentals - Sales Consultant
    Sophos
    Nov, 2021
    - Nov, 2024
  • The Complete JaVaScript Course 2021 - Jonas Schmedtmann
    Udemy
    May, 2020
    - Nov, 2024
  • Sophos Certified Technician
    Sophos

Experience

  • Aligned Technology Solutions
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Cyber Security Command Center Analyst
      • Aug 2021 - Present

    • IT Support Specialist
      • Jul 2018 - Present

      - Diagnosed and resolved technical issues related to hardware, software, and network connectivity.- Collaborate with cross-functional teams to identify and mitigate security risks.- Contributed to the improvement of support processes and documentation.- Responded to customer inquiries via phone, email, and live chat in a timely and professional manner resulting in an increase in customer satisfaction rating.

  • Strictly Hardware
    • Reston, Virgina
    • Web Developer
      • Jun 2017 - Jul 2018

      - Developed and maintained the company website including software and plugin updates, content updates, visual enhancements, security patches, and site speed improvements. - Optimized check-out page performance resulting in increased user clicks, and subsequently customer purchases by 25%. - Deployed Zoho Desk CRM ticketing system platform saving hours of labor from the customer interaction team. - Implemented responsive design and cross-browser compatibility to ensure optimal viewing on various devices. Show less

  • General Assembly
    • United States
    • Higher Education
    • 700 & Above Employee
    • Web Development Immersive Program Student
      • Apr 2017 - Jun 2017

      Completed a three-month full-time immersive program logging over 1500 hours to become a Web Developer with skills in Object-Oriented Programming, MVC frameworks, Data Modeling, and Test-Driven Development. Completed a three-month full-time immersive program logging over 1500 hours to become a Web Developer with skills in Object-Oriented Programming, MVC frameworks, Data Modeling, and Test-Driven Development.

  • Sprint
    • United States
    • Telecommunications
    • 700 & Above Employee
    • Technical Lead
      • Apr 2015 - Mar 2017

Education

  • General Assembly
    Web Development
  • Northern Virginia College
    Associates in Information Technology

Community

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