Experience

Holiday Inn Hotel Basingstoke
• United Kingdom
• Hospitality
• 1 - 100 Employee
• Front Desk Manager

  • Dec 2021 - Present

DANA CARE LIMITED
• United Kingdom
• Hospitals and Health Care
• Support Worker

  • Oct 2020 - Nov 2021


Holiday Inn Wembley

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Reservation agent

  • Jul 2019 - Oct 2020

  - Handling telephone calls in a professional manner adhering to all Brand standards. - Managing reservations, amendments and cancellations over the phone, email, or Intra/Extranet. - Processing payments. - Handling all emails in a professional manner (companies, individual guests, interdepartmental). - Complete daily and monthly reports. - Managing CONCERTO, and balancing OXI. - Handling telephone calls in a professional manner adhering to all Brand standards. - Managing reservations, amendments and cancellations over the phone, email, or Intra/Extranet. - Processing payments. - Handling all emails in a professional manner (companies, individual guests, interdepartmental). - Complete daily and monthly reports. - Managing CONCERTO, and balancing OXI.



Holiday Inn London West

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Guest Service Assistant ( Front Office ) Supervisor

  • Aug 2017 - Jul 2019

  I started working as a guest service assistance and I was promoted as per GM valuation. - Meeting and greeting visitors responsible, providing first-class customer service. - Typing letters, reports, and other documents often of a sensitive and confidential nature incorporate house style. - Controlling payments and billing. Supervising that end of the shift has been balanced. - Training new joined members to FOH Department, supervising they will deliver ideal brand standards. - Coordinating off-site filing resources.



1Lexham Gardens Hotel

• United Kingdom
• Hospitality

• Hotel Receptionist (Volunteer traineeship)

  • Apr 2017 - Aug 2017

  As a Master´s Degree in Hospitality Management´s student, I decided t move to London. Working as Sous Breakfast Chef and helping to the Housekeeping Department, 1Lexham Gardens' Hotel gave me an opportunity, finishing my voluntary traineeship in the Reception Department., where I got different technical knowledge and skills. As a Master´s Degree in Hospitality Management´s student, I decided t move to London. Working as Sous Breakfast Chef and helping to the Housekeeping Department, 1Lexham Gardens' Hotel gave me an opportunity, finishing my voluntary traineeship in the Reception Department., where I got different technical knowledge and skills.



1 Lexham Gardens Hotel

• United Kingdom
• Hospitality

• Sous Breakfast Chef

  • Nov 2016 - Aug 2017

  1 Lexham Gardens is a boutique hotel located near Chelsea and Earls Court, as Sous Breakfast Chef, my responsibilities include: - Preparing and delivering food to a busy breakfast buffet. - Responsible for the checking and storage of all goods from suppliers. - Taking control of food waste at minimum levels. - Reporting any problems with equipment or defects in the kitchen to the senior chef. - Keeping high standards of personal hygiene, clean uniform, and overall camaraderie.



Lexham Gardens Hotel ***

• United Kingdom
• Hospitality

• assistant Housekeeping

  • Aug 2016 - Nov 2016

  1 Lexham Gardens is a boutique hotel located near Chelsea and Earls Court, as Sous Breakfast Chef, my responsibilities include: - Following a daily schedule of cleaning activities, including hoovering, dusting, disinfecting and polishing. - Ensuring all rooms are cleaned and inspected prior guests check-in. - Checking fixtures and appliances, reporting any malfunctions to the maintenance team. - Stocking room supplies, including coffee amenities, minibars contents and beauty products.



m

• France
• Retail
• 1 - 100 Employee

• Home Care Support Worker

  • Jun 2013 - Aug 2016

  Macrosad is an Andalusian cooperative of care and education for people in their childhood, people suffering any mental health and old age, which acts in centres for the elderly, home help services and children school throughout Andalusia. • Washing, bathing, dressing, collecting, meal preparation, going for shopping, socializing with their community, arraign-ing and administering prescriptions, emotional support daily. • Collaborating with other health and social care professionals to provide individual care and development plans. • Training other care assistants and valuating right procedures at home, as per my area coordinator (references available). • Experience with dementia, Alzheimer, schizophrenia, bedridden patients (maintaining clean urinary catheters, nasogastric tubes, pressure sores). • In conclusion, proper management and giving practical help to vulnerable people can keep a decent life.



Linares Tourism Office.

• Promotion Area Tourism officer ( traineeship)

  • Nov 2012 - Dec 2012

  Responsible for promoting tourism and devising tourist development initiatives/campaigns with the aim of generating and increasing more visit to our city ( Linares). Main duties: preparing tourist or visitor information producing promotional material and displays managing budgets writing reports, business plans and press releases making presentations maintaining statistical and financial records undertaking day-to-day centre management and administration liaising with local businesses and the media market research.



Barceló Viajes

• Spain
• Hospitality

• Transfer Guide. Group IMSERSO Assistant.

  • Oct 2009 - Jun 2011

  Groups IMSERSO ( The Institute of Social Services and the Elderly ) assistant. Personal attention and advice during the journey from origin to destination. Groups IMSERSO ( The Institute of Social Services and the Elderly ) assistant. Personal attention and advice during the journey from origin to destination.



Colonia Garage, s.l ( LIEBHERR)

• Secretary/ Administration.

  • Sep 2007 - Oct 2008

  -Accounting and Administrative functions. -Liaising between departments and external contacts. -Accounting and Administrative functions. -Liaising between departments and external contacts.

• Transfer Guide. Group IMSERSO Assistant.

  • Oct 2006 - Jun 2007

  Groups IMSERSO ( The Institute of Social Services and the Elderly ) assistant. Personal attention and advice during the journey from origin to destination. Groups IMSERSO ( The Institute of Social Services and the Elderly ) assistant. Personal attention and advice during the journey from origin to destination.



Hotel Cervantes

• Spain
• Hospitality
• 1 - 100 Employee

• Front Desk Receptionist

  • Jun 2006 - Sep 2006

  .-Greeting and registering guests. -Answering guests booking over the phone related to hotel services and resolved any issues. -Processing guests’ check-ins and outs -Liaising with other Hotel Departments -Handling payments. .-Greeting and registering guests. -Answering guests booking over the phone related to hotel services and resolved any issues. -Processing guests’ check-ins and outs -Liaising with other Hotel Departments -Handling payments.