Experience

It Is Written, Inc.

• Religious Institutions
• 1 - 100 Employee

• Video Editor, Video Production, & Set Builder

  • Mar 2018 - Present

• Closed Captioning and Video Production

  • Feb 2017 - Aug 2018



Volkswagen of America, Inc

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Graphic Designer & Internal Communications Intern

  • May 2018 - Dec 2018

  Managed the creative process from concept to completion; assisted in managing design budget and print media cost.Developed illustrations, logos and other requested designs wide range of communication materials for internal and external newsletters and events.Responsible for creating content for web use and internal monitors.Completed projects by coordinating with outside agencies, art services, and other 3rd parties.Event planning and logistics for external communications/community outreach events and press releases, internal employee engagement activities.Planned and executed event photography to document brand announcements.



Geek Squad

• IT Services and IT Consulting
• 700 & Above Employee

• Operations Specialist & Technology Education Agent

  • Oct 2014 - Feb 2018

  Resolved basic to mid-level mobile and computing related issues through troubleshooting.Educated clients on device functionality and usage by scheduling one on one training with clients.Performed software installations and light touch repairs to computing devices.Managed back office operations of the Geek Squad through scheduling, shipping/receiving, and resolving high level customer concerns.Analyzed and developed procedures and guidelines to establish an efficient operating structure.Lead trainings on operational expectations and requirements within the Geek Squad team.Assisted customers when picking up their orders and effectively asking questions to solve and answer their questions or delegate their concerns appropriately.Research products and services for the customer and recommend what best fits their needs based on information gathered from asking open ended questions.Lead classroom style training for clients; various electronic categories.



Best Buy

• Retail
• 700 & Above Employee

• Merchandising & Mobile Sales Consultant

  • Nov 2010 - Oct 2014

  Analyze relevant business data within and out of Best Buy to understand the current market conditions and promotions. Responsible for daily merchandising and setting and adjusting planograms on a weekly basis depending on client store traffic.Managed space maximization, product placement, and product display functionality for all major end caps throughout the store.Identified marketing opportunities within store by analyzing client shopping experience and feedback.Developed custom signage and communication materials to promote special local store announcements.Focused on providing high level of personalized service and expertise for all clients.



The University of Akron

• United States
• Higher Education
• 700 & Above Employee

• Operations Manager

  • Feb 2008 - Jul 2010

  Responsible for all daily operations and facilities maintenance operations including electrical, plumbing, fire protection, grounds support and outside contractors/vendors.Oversaw all aspects of the Student Union Building while providing metric reporting and benchmarking of best practices to senior department management.Developed training materials and operations guidelines for the operations department.Responsible for leading training and coaching opportunities for the team.Managed a team of 27 students in audio/visual, cleaning, organization, ballroom setups, and liaison responsibilities.Communicated and orchestrated 3rd party services for different events and clients.