Francis Opigal

Team Lead - Patient Services Department at PMAXGlobal
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Contact Information
us****@****om
(386) 825-5501
Location
Region VII - Central Visayas, Philippines, PH
Languages
  • Bisaya Native or bilingual proficiency
  • English -
  • Filipino Native or bilingual proficiency
Skills

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Credentials

  • Six Sigma Green Belt Certified
    Keisen Center International
    Jan, 2017
    - Nov, 2024
  • Supervisor Readiness Certification
    QUALFON PHILIPPINES, INC.
    Oct, 2016
    - Nov, 2024

Experience

  • PMAXGlobal
    • Team Lead - Patient Services Department
      • Feb 2018 - Present

      Team Lead - August 5, 2019 to PresentSubject Matter Expert (Patient Services Department) - June 3, 2019 to August 4, 2019Patient Services Representative - February 19, 2018 - June 2, 2019Answer incoming calls according to procedure and Departmental standards. ◦Assist patients in their queries and concerns◦Collect patients' outstanding balance◦Assist third party entities, e.g. insurance, in their queries regarding patients' accountsPlaces outbound… Team Lead - August 5, 2019 to PresentSubject Matter Expert (Patient Services Department) - June 3, 2019 to August 4, 2019Patient Services Representative - February 19, 2018 - June 2, 2019Answer incoming calls according to procedure and Departmental standards. ◦Assist patients in their queries and concerns◦Collect patients' outstanding balance◦Assist third party entities, e.g. insurance, in their queries regarding patients' accountsPlaces outbound collection calls according to procedure and Departmental standards. Show more Show less

  • Qualfon
    • Sales Chat Associate
      • Sep 2015 - Dec 2017

      Sales Chat Specialist for a Telecommunication Company in U.S.• Consistently perform on a variety of key performance indicators including, exceeding sales goals and meeting quality assurance requirements. • Handle and resolve day-to-day customer inquiries.• Continuously provide quality customer service by evaluating and identifying opportunities to drive process improvements to positively impact clients and convince customers in placing an order.• Establish, develop, and… Sales Chat Specialist for a Telecommunication Company in U.S.• Consistently perform on a variety of key performance indicators including, exceeding sales goals and meeting quality assurance requirements. • Handle and resolve day-to-day customer inquiries.• Continuously provide quality customer service by evaluating and identifying opportunities to drive process improvements to positively impact clients and convince customers in placing an order.• Establish, develop, and maintain business relationships with current customers and prospective customers in the assigned territory/market segment to generate new business for the organization’s products/services.• Upsell or provide suggestions that best suit customer’s needs. Show more Show less

  • Aegis PeopleSupport Philippines Inc.
    • Operations Supervisor
      • Sep 2011 - Sep 2015

      • Manages multiple-skilled customer service specialists with voice account.• Technical Support

  • Angels and Saints Bakeshop
    • Logistics and Production Inventory officer
      • Oct 2007 - Aug 2011

      • In charge of accessing and deploying sufficient supplies necessary for the operation of the Bakeshop. • Responsible for management of purchasing, delivery, maintenance and inventory control. Supervises the delivery staff and scheduling of deliveries and the warehouse/storage functions.• Facilitate and filling of governmental requirements to operate the business (BIR, SSS, and Pag-Ibig)

Education

  • Asian College of Technology - Cebu
    -

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