Digital & Data-Driven Marketing Manager

• Mar 2021 - Present

- Enable smarter data-driven decisions to maximize Heineken’s media investment value to drive sustainable business growth in the AMEE region- Lead in establishing and implementing Data-Driven Marketing (DDM). Responsible for driving the integration of brand communication and sales activation to maximize effectiveness.- Lead in formulating Strategic Digital Media Direction for All Brands.

Media Manager

• Feb 2019 - Feb 2021

Lead personnel on Electronic & Outdoor media management with full responsibility for co-coordinating all brands’ communications on all applicable channels

Digital Manager

• Aug 2018 - Feb 2019

Digital media management with full responsibility for co-coordinating all brands’ communications on all digital channels.

Assistant Media Manager

• May 2017 - Jul 2018

Information and Communication Manager

• Jul 2015 - Apr 2017

SD Analyst / Telecom Admin

• Apr 2013 - Jul 2015

Inclusive of my previous responsibilities;+ Telecommunication:- Configuration and Deployment of Cisco Unified Call Manager infrastructure.- Maintenance of CUCM Infrastructure for the organization.- Configuration and Deployment of Cisco ip phones in the organization.- Provisioning and Deployment of blackberry phones (mobile telephony device)- Configuration Item Management for both Cisco devices and blackberry phones.+ Budgeting and Inventory Management- Determination of yearly CI requirements with regards to the telephony infrastructure of the organization.- Determine yearly budget allocation for telephony infrastructure.+ Supplier Service Management- Manages relation on operational level with mobile. Mainly with the mobile network providers that provide service to the organization.- Builds and maintains a successful supplier relationship.- Monitors, reports and escalates on SLA fulfillment.+ IT Service Improvement- Managing the Telephony software and providing monthly fixed telephony report to the business. In order to help cost management in the area of Telephony.- Recognizes and signals system and/or process improvement.+ Client/User Management- Ensures rapid and relevant reactions to user IT questions and issues.- Take actions that deliver value of service to users.- Verifies user satisfaction and further needs upon delivery of the service and ensures corrective actions are taken when expectations were not met.- Escalates complex or unresolved issues to management.

Information and Communication Manager

• Oct 2012 - Apr 2013

Network Engineer

• May 2011 - Sep 2012

Operations Support Analyst

• Oct 2008 - Sep 2010