Experience

Maynilad Water Services, Inc.

• Philippines
• Utilities
• 700 & Above Employee

• Head Of Information Technology Security / Data Privacy Officer

  • Aug 2017 - Present

  • Secures enterprise information by designing, implementing, and enforcing security controls, safeguards, policies, and procedures, managing staff. • Accomplishes system security human resource objectives orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; enforcing policies and procedures. • Achieves system security operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change. • Meets system security financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. • Protects computer assets by developing security strategies; directing system control development and access management, monitoring, control, and evaluation. • Establishes system safeguards by directing disaster preparedness development; conducting preparedness tests (DR, CSIRP and DBRP) • Develops security awareness by directing development of orientation and training programs; counseling clients. • Advises senior management by identifying critical security issues; recommending risk-reduction solutions. • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations; coordinating hardware and software evaluations with vendors. • Accomplishes system security and organization mission by completing related results as needed. • Develops and conducts data privacy awareness to clients which includes regular compliance to the National Privacy Commission Show less



Indra

• Spain
• Engineering Services
• 700 & Above Employee

• User Support Manager

  • Dec 2013 - Jul 2017

  Manages the User Support Team, which comprise of the Service Desk, Field Support and IT Asset Management units.Ensures workload balancing among team members to ensure that they are working at their best. Develops workable framework and plans for the continousimprovement of service delivery, including standardization of process and procedures. Ensures that implementations of such improvements are followed through and sustained. Manages the User Support Team, which comprise of the Service Desk, Field Support and IT Asset Management units.Ensures workload balancing among team members to ensure that they are working at their best. Develops workable framework and plans for the continousimprovement of service delivery, including standardization of process and procedures. Ensures that implementations of such improvements are followed through and sustained.



Salam Technology

• Qatar
• IT Services and IT Consulting
• 200 - 300 Employee

• Project Engineer

  • 2012 - 2013

  Installed BARCO Video Wall at New Doha International Airport (NDIA) while conforming to safety procedures Inspected and tested BARCO Video Wall to ensure that equipment is setup correctly Communicated status reports to team lead so that project stays on track Installed BARCO Video Wall at New Doha International Airport (NDIA) while conforming to safety procedures Inspected and tested BARCO Video Wall to ensure that equipment is setup correctly Communicated status reports to team lead so that project stays on track



Sepam

• Ireland
• Engineering Services
• 300 - 400 Employee

• IT Coordinator

  • Apr 2010 - Jul 2012

  (NDIA) – SEPAM Qatar Handles operations, technical support, administration and all IT related services in NDIA siteResponsibilities are administration of the Active Directory, Email, Hardware and Software support.Liaise with vendors delivering products /services suitable to the company.Establish SLAs with IT vendors and contractors and ensure compliance from all involved.Ensure rapid resolution of faults and effective maintenance of system applications in coordination with IT vendors and contractors.Control, review and negotiate contracts and agreements.Installation and configuration of basic wireless and LAN network.Printer/plotter and scanner support (network and non network)Administration of PCM (Primavera Contract Management)Installation and configuration of all Autocad versionsInstallation and configuration of Biometric clocks Show less

• IT Coordinator

  • 2011 - 2012

  Handled operations, technical support and administration of projects at New Doha International Airport (NDIA)Installed and configured AutoCAD, biometric clocks, basic wireless network, LAN, printer/plotter and scannerAdministered Active Directory, Exchange Server, Primavera Contract Management (PCM) softwareEstablished SLAs with IT vendors and contractors and ensure compliance of both partiesLiaised with vendors delivering products /services suitable to the companyControlled, reviewed and negotiated contracts and agreementsEnsured rapid resolution of faults and effective maintenance of system applications in coordination with IT vendors and contractors Show less



SMITS, Inc. - IT Company of San Miguel Corporation

• Philippines
• IT Services and IT Consulting
• 200 - 300 Employee

• Senior Lotus Domino Systems Administrator

  • Aug 2003 - Feb 2007

  Managed the entire Coca-Cola email system (Lotus Domino R4, R5 and ND7) including technical support on servers, desktops and laptops. Conducted trainings for Lotus Notes email usage throughout the entire Coca-Cola (offices and plants) Performed some project management tasks during the Coca-Cola ND7 migration Administered Active Directory system for Coca-Cola Configured and implemented all Coca-Cola Lotus Domino servers (email servers) Managed the entire Coca-Cola email system (Lotus Domino R4, R5 and ND7) including technical support on servers, desktops and laptops. Conducted trainings for Lotus Notes email usage throughout the entire Coca-Cola (offices and plants) Performed some project management tasks during the Coca-Cola ND7 migration Administered Active Directory system for Coca-Cola Configured and implemented all Coca-Cola Lotus Domino servers (email servers)



Dell Technologies

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Call Support Agent

  • Feb 2003 - Jul 2003

  Contact World (DELL Support) Contact World (DELL Support)