Experience

Warbird Marine Holdings LLC

• United States
• Maritime Transportation
• 1 - 100 Employee

• Vice President Customer Experience

  • Jul 2023 - Present

  Sarasota, Florida, United States

• Senior Director of Customer Experience

  • Aug 2020 - Jul 2023

  Miami, Florida, United States Responsible for the strategic and tactical operations associated with the Customer Service and Support Departments for both Yellowfin Yachts and Invincible Boat Company. Manages teams on-site for both brands focused on Warranty and Service as well as driving and tracking revenue generation in sold services and P&A. POC for both B2B and B2C customers initiating and authorizing warranty claims that support the organizational objective of best in class Customer Experience. This includes monthly… Show more Responsible for the strategic and tactical operations associated with the Customer Service and Support Departments for both Yellowfin Yachts and Invincible Boat Company. Manages teams on-site for both brands focused on Warranty and Service as well as driving and tracking revenue generation in sold services and P&A. POC for both B2B and B2C customers initiating and authorizing warranty claims that support the organizational objective of best in class Customer Experience. This includes monthly throughput ~30 units for a global dealer network of more than 20 locations and direct sales within strategic territories for both brands. Developed and implemented departmental tools such as dashboards for daily operations, quarterly performance reporting to President & COO, and fiscal year reviews with BOD and C-suite.



Yellowfin

• United States
• Maritime Transportation
• 1 - 100 Employee

• Vice President Operations

  • Jul 2023 - Present

  Sarasota, Florida, United States



Bertram Yachts

• United States
• Shipbuilding
• 1 - 100 Employee

• Head Of Customer Experience

  • Jul 2019 - Aug 2020

  United States Developed customer facing procedures and tools to support B2B and B2C touch points with the brand throughout build processes and ownership life cycle. Established quality control points throughout build cycle enabling statistical analysis driving continuous process improvements across departments. Supported the NPD program with a focus on design and manufacturing aiding in the development of the next iteration of the Bertram product line.



Nor-Tech High Performance Boats

• Customer Service Manager / Operations Supervisor

  • 2014 - 2016



Seven Marine

• Territory Sales Manager

  • 2011 - 2014



Harrington Primary Care

• Operations Manager

  • 2007 - 2012