officer, Regulatory Reporting

• Nov 2020 - Present

• Ensuring that regulatory reporting is completed on a consistent, timely and accurate basis.• Ensuring that all regulatory returns are prepared in accordance/compliance with both the Reserve Bank of Malawi and the South African Reserve Bank rules & regulations.• Improving access to and quality of reports and metrics produced• Modernizing finance by spearheading automation of regulatory reporting processes.• Ensuring that the bank is compliant to all internal and regulatory guidelines and directives• Ensuring that data used in reporting adheres to the SBG group standards.• Processing data into various reports as required by the regulator• Data steward for Finance, ensuring that data used for reporting is clean.• Preparing Capital forecasts and capital management plans• Performing Stress testing of the Bank as and when required by the Chief Risk Officer and the regulator.• Performing Internal Capital Adequacy Assessments process (ICAAP) and reporting to the regulator• Responding to queries and requests from the regulator and • Proactively ensuring that systems and processes are compliant to regulations and guidelines, and raise no audit issues• Providing support to internal and external audit requests Show less

Officer, Accounts Support

• Apr 2019 - Nov 2020

• Responsible for monitoring and reconciliation of Suspense accounts• Ensuring that no value is at risk by proactively managing suspense accounts• Processing of customer instructions• Properly filing customer documentation and archiving where necessary• Managing customer expectations and complaints• Providing exceptional customer service to Personal, business and corporate clients.• Ensuring that all customer information is processed within the required timelines• Providing operational support to the Head, service centre.• Ensuring audit requests are attended to timely Show less

Customer Service Consultant

• Jul 2018 - Apr 2019

• Providing exceptional customer service to Personal, business, and corporate clients.• Handling and management of customer complaints• Ensuring that fees and commissions are duly collected on customer transactions• Registering and teaching of customers on how to use digital banking platforms• Providing operational support to the Head of Service Centre

Digital Channels Consultant

• Oct 2017 - Jul 2018

Accounting Assistant

• Jan 2013 - Feb 2014

Duties: - Handling the day-to-day finance function of the business - Ensuring adequate stock levels at all times - Financial reporting - Aiding management decision making by providing relevant financial information Duties: - Handling the day-to-day finance function of the business - Ensuring adequate stock levels at all times - Financial reporting - Aiding management decision making by providing relevant financial information