IT Systems Manager

• Jun 2010 - May 2021

- Ensured the streamlined operation of the IT Department in alignment with the business objectives of the organization. - Planned, coordinated and directed IT related activities of the organization as well as providing administrative direction and support for the daily operational activities of the IT Department - Implemented IT policies, procedures, and best practices. - Created an IT Department and hired personnel as means of keeping with the technological demands of the company fast growing path. Implemented Helpdesk ticketing software to improve IT services delivered to company users. - Coordinated a variety of projects and/or activities for the purpose of ensuring compliance with established guidelines. - Maintenance, support, and troubleshooting for Servers (Microsoft Windows Server 2003, 2012, 2019) and Workstations (Windows7 Pro and Windows10 Pro) involving all aspects of installed hardware/software and OS. - Provided daily local and remote support using remote desktop applications. - Troubleshooting of printers, copiers, scanners, and plotters in a corporate LAN environment. - Managed backup routines and media for all servers. - Implementation, administration, and maintenance of VMWare 5.5 and 6.5 to replace over 75% of the physical servers and some critical workstations. - Daily administration of Active Directory and Microsoft Exchange Server. - Microsoft Hyper-V administration of virtual desktops for financial application software. - Serves as liaison to software/hardware providers for the purpose of conveying and/or receiving information and coordinating activities pertaining to proprietary software. -21 CFR Part 11 Systems compliance for FDA requirements in a pharmaceutical production environment. - Provided exclusive remote and onsite IT Support to residence of VIP executives such as CEO, CFO, COO, Legal Counsel VP, Financial Advisors, Chairman of the board, and others. - As necessary covered the role of IT Support Senior Technician. Show less

Senior IT Specialist

• Jun 2005 - Dec 2007

- Timely completion of IT projects. - Kept high quality customer service standards while providing local and remote desktop support to over 400 users. Promptly reporting corresponding solution of IT issues using helpdesk management software “Footprints”. - Troubleshooting, installing, and upgrading Servers (Windows Server 2003), Desktops (Windows XP), and Laptops to comply with software application requirements in an Active Directory (AD) environment. - eMail troubleshooting with MS Outlook / MS Exchange in workstations and PDA’s (blackberry). - Network equipment troubleshooting of switches, routers, VPN Gateway, firewalls, printers, and cabling. - Customized backup routines in Retrospect 6.0 and Backup Exec to protect sensible data in desktops and servers - TCP/IP protocol troubleshooting in a LAN/WAN environment and related services such as: DHCP, WINS, and DNS. - Assisted users with installation, training and support of MS Office XP/2003/2007. This includes Outlook, Word, Excel, and Power point. - Setup new Branch offices from start to finish involving every aspect of IT. Coordinated with upper level of management and multiple vendors to provide the adequate technology necessary to fit every day’s operation. - Maintained an accurate asset inventory, network diagrams (Visio), and created relevant documentation for assigned branch offices. - Optimizing desktops for optimal performance by upgrading the system hardware (memory and hardrive) and software. Applied operating system (Windows 2000/XP) latest service packs (SP) and solved unexpected software issues after the upgrade. - Designed and implemented secure wireless network (802.11b/g) using Symbol, and Linksys wireless routers. - 24x7 On-call coverage for company critical server applications. Show less

Systems Network Administrator

• Apr 2000 - Nov 2002

- Managed network accounts for 200+ users in a Windows 2000 (AD), and Windows NT4.0 domain network environment. - Configuration, building and troubleshooting of IBM and Dell servers running Windows 2000 Server, Windows NT 4.0 Server, Microsoft Exchange 5.5, IIS for Web and FTP access, Intranet, SQL 7, RAS / VPN , DNS, WINS, DHCP, File/Printer Sharing. - Troubleshooting of servers, workstations, laptops (IBM/Toshiba) printers (HP/Minolta/Xerox), Jetdirect Cards, faxes, routers (Cisco), firewalls (Cisco), switches (HP/Cisco), and data acquisition devices. - Configuration and troubleshooting of DSL, ISDN, and T1 in branch offices and VIP homes. - Provided customer support and individual training for Microsoft Office 2000 and Office XP Professional suite of applications such as: Word, Excel, PowerPoint, Access, Outlook, and Frontpage. - Extensive troubleshooting experience of TCP/IP and network segmentation. Router programming (Cisco 2600, 1750), Cisco Firewall (Pix 520), Cisco switch (1900 series). - Designed and implemented secure wireless network (802.11b) for mobile users and conference rooms with Cisco and Linksys access points. - Increased storage capacity and reliability (fault tolerance) of several servers by upgrading SCSI cards and using high performance RAID 5 configuration. - Implemented an effective corporate antivirus (McAfee TVD) system to protect servers, workstations, and email (exchange server). - Extensive VPN, Citrix, and RAS Dialup design experience for remote users and servers in branch offices. - Improved company’s disaster recovery by introducing and implementing the cloning of workstation/server (Symantec GHOST), emergency automatic shutdown system for power outage situations, more effective daily backup routines with Veritas Backup Exec software 8.6. - Implemented a Helpdesk Database system to improve IT services in the company. Show less

Systems Engineer Consultant

• Apr 1999 - Apr 2000

-Provided technical support for the Bank of New York (NY and Miami). -Timely completion of IT projects. -Financial application (AT Financial) deployment over several branch offices. -Troubleshooting, installing, and upgrading Server/Workstations to comply with software application requirements. -Made suggestions, implemented fixes and reviewed project plans before rollout. -TCP/IP and IPX troubleshooting in a token ring/ethernet environment. -Troubleshooting of servers and workstations running Novell Netware 4.11 (server and client32), Windows NT ,Windows 98, and Windows 95 -Installation of 3270 emulation software to communicate with mainframe in windows environment. Helped users to create customized macros for better efficiency. -Performing routine documentation of software installations, configuration, and applications deployment. Show less

Network Support Technician

• Jan 1997 - Mar 1999

-Managed Several Windows NT 4.0 and Novell Servers located at two separate sites running Netware 3.12 and 4.11. User accounts creation, and administration, policies, creating login scripts. Regular Server maintenance. -Troubleshooting of computers running the following operating systems Novell Netware 4.11 (server and client32), DOS 6.0, Windows NT, Windows 95, Windows 98, and IBM OS2. -Successfully migrated from Novell to Windows NT 4.0. -Received extensive training at UPS education center and Compaq in order to properly manage high performance “Compaq Proliant 6000” servers running Windows NT 4.0 Server. -Auditing to ensure compliance with company policies and procedures. Implemented necessary network security measures for appropriate data safety. -Assisting and training users on UPS proprietary applications -3270 Emulation Software (Rumba) installation and configuration. -RAS implementation on Windows NT servers. -Database administration on UPS proprietary software for package tracking system. -Installation and configuration of heavy duty network printers, and Jetdirect cards. -Troubleshooting and wiring of token ring network with almost 100 nodes. Experience with MAU’s, and CAU’s. -Troubleshooting and cabling of Ethernet network with 80 nodes. Experience with switches, Fluke network analyzer, Crimping tools, and Cable testers. Show less

Customer Support Engineer

• Mar 1994 - Mar 1996

- Troubleshooting and maintenance of high-end (hundreds of thousands of daily prints) printers at customer site. - Received advanced training in laser printing technologies in order to support $250,000 printers such as IBM 3900 B/W and color. These machines are critical for customers such as ConEdison, NY Life Insurance, JP Morgan, Smith Barney, Merryl Lynch, etc. - Extensive knowledge of Electronics, computers and mechanics were required. - IBM PC’s and laptops hardware troubleshooting. - Selected Beta tester of IBM OS2/warp (32 bit), promptly reporting problems and possible solutions before official operating system release. Show less

Transportation and Logistics Management (88N) - Professional Soldier

• Aug 1989 - Aug 1993