Experience

Penbrothers

• Philippines
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Travel Experience Agent at Hopper

  • Jan 2021 - Present



WNS Global Services SA

• South Africa
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Senior Associate - TLC and British Airways

  • Mar 2019 - Jan 2021

  Corporate Travel Support for US inbound and outbound clients using APOLLO GDS. Back Office Support for ticket reissues on British Airways owned flights using AMADEUS GDS. Corporate Travel Support for US inbound and outbound clients using APOLLO GDS. Back Office Support for ticket reissues on British Airways owned flights using AMADEUS GDS.



Sitel Group

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Advanced Customer Advocate - WOW Telco Account

  • Jul 2018 - Mar 2019

  Telco support. Assist customers on phone, cable and internet connections. Telco support. Assist customers on phone, cable and internet connections.



ibex

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Technical Support Specialist - Equinix account

  • Jun 2017 - Sep 2017

  Data Storage support and assistance on client visits on a secured collocation. Support on CISCO wiring connections on hubs called cages. Data Storage support and assistance on client visits on a secured collocation. Support on CISCO wiring connections on hubs called cages.



ResultsCX

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Listener care representative - Sirius XM Satellite Radio

  • Sep 2013 - Jun 2015

  Customer service for Sirius and XM satellite radios. 7 time top team and 3 time top CSAT awardee. Soft selling of satellite radios as well as their included subscription. Customer service for Sirius and XM satellite radios. 7 time top team and 3 time top CSAT awardee. Soft selling of satellite radios as well as their included subscription.



Transcom

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• C-Beyond technical Support

  • Jun 2013 - Sep 2013

  Assist customer in porting in and out of their phone numbers, creating emails, creating DNS as well as web domains and registering subscription for phone packages. Assist customer in porting in and out of their phone numbers, creating emails, creating DNS as well as web domains and registering subscription for phone packages.



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Microsoft Specialist - Windows and Office support

  • Feb 2013 - May 2013

  Technical support for Microsoft Windows and Office products. Technical support for Microsoft Windows and Office products.



Motif, Inc.

• United States
• Outsourcing and Offshoring Consulting
• 200 - 300 Employee

• Travel Specialist - Priceline Travel

  • Dec 2009 - Jan 2013

  Assists passengers in planning, booking, ticketing and changing of planned flights. Uses SABRE, WORLDSPAN and Fare Logix GDS. Assists passengers in planning, booking, ticketing and changing of planned flights. Uses SABRE, WORLDSPAN and Fare Logix GDS.



HGS - Hinduja Global Solutions

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Representative - Sony / Pixela corp. / Brother

  • Aug 2005 - Sep 2009

  Technical support for Sony home theatre and universal remotes, Video and picture editing software support as well as camera and camcorder usage for Pixela Corporation and Printing as well as Fax support for Brother account. Technical support for Sony home theatre and universal remotes, Video and picture editing software support as well as camera and camcorder usage for Pixela Corporation and Printing as well as Fax support for Brother account.