Francis Alexander

Service Quality at Morrigan Services
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Contact Information
us****@****om
(386) 825-5501
Location
Jakarta, Indonesia, ID

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Experience

    • Indonesia
    • Business Consulting and Services
    • 1 - 100 Employee
    • Service Quality
      • Nov 2022 - Present

      • Monitoring customer service, product knowledge of staff members, and store cleanliness to ensure compliance with company standards. • Reporting findings to management, who will use the information to improve operations or implement new programs. • Collecting information regarding prices, sales promotions, merchandise offerings, and other factors that may affect buying decisions. • Providing feedback to management regarding customer satisfaction and identifying opportunities for improvement. Collaborate with BMW, Mercedes-Benz, HW Group Indonesia Show less

    • Oil and Gas
    • 700 & Above Employee
    • Operations Maintenance Offshore Division
      • Jul 2021 - Dec 2021

      • Assigned to assess damage, root cause analysis and to make a maintenance program that is suitable for the system, in this case the fire water pump. Learning the intricacies of working in the professional engineering field. • Supporting information regarding fire water pump maintenance methods. Making the analysis results as company inventory data and company data equipment. • Assigned to assess damage, root cause analysis and to make a maintenance program that is suitable for the system, in this case the fire water pump. Learning the intricacies of working in the professional engineering field. • Supporting information regarding fire water pump maintenance methods. Making the analysis results as company inventory data and company data equipment.

    • Indonesia
    • Technology, Information and Internet
    • 300 - 400 Employee
    • Business Strategy Intern
      • Apr 2021 - Nov 2021

      • Validate sales leads from various sources, tag them whether they are new or existing hirers on company’s database, and assign them to the appropriate account manager. • Scam Check / verify hirer’s data by checking required documents and contacting the client through phone call. This stage is crucial in deciding whether a business or a company is eligible to post an advertisement on JobStreet, or considered to be a potential scammer or blacklisted company. • Clean and validate 120-240 sales leads daily in the form of job vacancy from other companies. Show less

    • Indonesia
    • E-Learning Providers
    • 300 - 400 Employee
    • Video Solution Maker
      • Nov 2020 - Jan 2021

      • Create in total of 20 video solutions of math subject for middle and high school students. • Maintaining the quality of the video solutions created. • Create in total of 20 video solutions of math subject for middle and high school students. • Maintaining the quality of the video solutions created.

Education

  • Institut Teknologi Sepuluh Nopember (ITS)
    Bachelor of Engineering - BE, Mechanical Engineering
    2018 - 2022
  • IPEKA Puri Senior High School
    High School Diploma, Natural Sciences
    2015 - 2018

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