Francis .

Virtual Assistant - CRM Specialists at PlugWork
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Contact Information
us****@****om
(386) 825-5501
Location
PH

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Experience

  • PlugWork
    • Philippines
    • Outsourcing and Offshoring Consulting
    • 1 - 100 Employee
    • Virtual Assistant - CRM Specialists
      • Aug 2020 - Present

      Salesforce Manager Salesforce Manager

  • THE-Rethink
    • United States
    • Business Consulting and Services
    • 1 - 100 Employee
    • Virtual Assistant - Customer Service, Data Entry/Online Research/CRM Management
      • Oct 2019 - Present

      Customer Service, Data Entry/Online Research/CRM Management Customer Service, Data Entry/Online Research/CRM Management

  • Concentrix
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Team Lead
      • Sep 2008 - May 2019

      10+years experience with a BPO Company; supervisor for the past 6 years. Provided technical, billing, and sales support to Customers through Phone and chat. Manage team composed of 15-20 direct reports. Specific to schedule, interaction management, call/chat calibration, coaching/training, KPI/metric reporting and career development. 10+years experience with a BPO Company; supervisor for the past 6 years. Provided technical, billing, and sales support to Customers through Phone and chat. Manage team composed of 15-20 direct reports. Specific to schedule, interaction management, call/chat calibration, coaching/training, KPI/metric reporting and career development.

Education

  • University of St. La Salle
    Bachelor of Science - BS, Mathematics and Computer Science
    2001 - 2006

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