Experience

Trade Republic

• Germany
• Financial Services
• 500 - 600 Employee

• Customer Service Associate

  • May 2022 - Present

  Berlin, Germany



SYKES

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Jul 2021 - Feb 2022

  Berlin, Germany Responded to customer emails and telephone calls to resolve issues such as recovering user accounts and to provide technical support for their consoles Used Salesforce to handle cases and to communicate with our customers Worked toward call targets and KPI's, Receiving around 60 calls a day Supported the telephone queues of other regions during peak hours to support overall performance.



Sitel Group

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Quality Analyst

  • Nov 2020 - Jul 2021

  Berlin, Germany Trained rookies and other employees in the team Monitored the quality of calls and written correspondence by the agents in the team and provided personalized 1-to-1 feedback with them on a weekly basis. Had weekly meetings with our client (Klarna) to report on the performance of our team and for updates on the training regimes and service policies. Served as a link between the agents and management, and and held regular meetings with management about agent well-being and finding ways… Show more Trained rookies and other employees in the team Monitored the quality of calls and written correspondence by the agents in the team and provided personalized 1-to-1 feedback with them on a weekly basis. Had weekly meetings with our client (Klarna) to report on the performance of our team and for updates on the training regimes and service policies. Served as a link between the agents and management, and and held regular meetings with management about agent well-being and finding ways to improve agent retention.

• Customer Service Representative

  • Feb 2020 - Nov 2020

  Berlin, Germany



Original Europe Tours GMBH

• Germany
• Travel Arrangements
• 1 - 100 Employee

• Operations Manager

  • Jan 2019 - Sep 2019

  Berlin Area, Germany

• Tour Guide

  • May 2017 - Jan 2019

  Berlin Area, Germany