Francine Vassell
Help Desk Technician at iVenture Solutions- Claim this Profile
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Bio
Deepak (Danny) Singh
Francine was my classmate in several classes at University High School. I have had the privilege of knowing her for 4 years and witnessing her academic talents. The motivation and work ethics of Francine separate her from other candidates. Francine was taking several advanced IB and AP courses and passing them with flying colors. She has won several academic awards for her achievements. Other students have witnessed her talents and have asked her for help on their homework. Francine was greatly involved with extracurricular activities at University High School such as Cross Country and Latin Club to enhance her skills and education. She is also the kindest person with whom anyone can talk and open up. Francine is a friend to all and any organization would be proud to have her. She would be asset. I am proud to recommend Francine Vassell. If you have any questions then please contact me and I would be proud to represent her or serve as a reference. Thank you.
Deepak (Danny) Singh
Francine was my classmate in several classes at University High School. I have had the privilege of knowing her for 4 years and witnessing her academic talents. The motivation and work ethics of Francine separate her from other candidates. Francine was taking several advanced IB and AP courses and passing them with flying colors. She has won several academic awards for her achievements. Other students have witnessed her talents and have asked her for help on their homework. Francine was greatly involved with extracurricular activities at University High School such as Cross Country and Latin Club to enhance her skills and education. She is also the kindest person with whom anyone can talk and open up. Francine is a friend to all and any organization would be proud to have her. She would be asset. I am proud to recommend Francine Vassell. If you have any questions then please contact me and I would be proud to represent her or serve as a reference. Thank you.
Deepak (Danny) Singh
Francine was my classmate in several classes at University High School. I have had the privilege of knowing her for 4 years and witnessing her academic talents. The motivation and work ethics of Francine separate her from other candidates. Francine was taking several advanced IB and AP courses and passing them with flying colors. She has won several academic awards for her achievements. Other students have witnessed her talents and have asked her for help on their homework. Francine was greatly involved with extracurricular activities at University High School such as Cross Country and Latin Club to enhance her skills and education. She is also the kindest person with whom anyone can talk and open up. Francine is a friend to all and any organization would be proud to have her. She would be asset. I am proud to recommend Francine Vassell. If you have any questions then please contact me and I would be proud to represent her or serve as a reference. Thank you.
Deepak (Danny) Singh
Francine was my classmate in several classes at University High School. I have had the privilege of knowing her for 4 years and witnessing her academic talents. The motivation and work ethics of Francine separate her from other candidates. Francine was taking several advanced IB and AP courses and passing them with flying colors. She has won several academic awards for her achievements. Other students have witnessed her talents and have asked her for help on their homework. Francine was greatly involved with extracurricular activities at University High School such as Cross Country and Latin Club to enhance her skills and education. She is also the kindest person with whom anyone can talk and open up. Francine is a friend to all and any organization would be proud to have her. She would be asset. I am proud to recommend Francine Vassell. If you have any questions then please contact me and I would be proud to represent her or serve as a reference. Thank you.
Credentials
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Microsoft Certified: Azure Fundamentals
MicrosoftSep, 2023- Nov, 2024
Experience
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iVenture Solutions
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United States
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IT Services and IT Consulting
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100 - 200 Employee
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Help Desk Technician
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Mar 2023 - Present
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NOC Analyst
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Jun 2022 - Mar 2023
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Lumen Technologies
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United States
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Telecommunications
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700 & Above Employee
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Activation Technician
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May 2016 - Mar 2022
• Process new bandwidth work orders and upgrades for new/existing customers • Build virtual circuit routes using Alcatel-Nokia SAM (Service Aware Manager) • Complete new switch installs with onsite field technicians and advise on any troubleshooting or provisioning issues they may face • Complete internet activation calls with new small business customers such as schools, government offices, etc • Collaborate with assignments and engineering teams through email or Instant messenger for updates on correction to orders or solve errors to help a customer’s service order move to completion • Actively troubleshoots with internet carriers (ATT, Windstream, Verizon, etc) if service is experiencing bandwidth errors and collaborate with leads/engineers if a tech needs to be dispatched to investigate equipment issues • Coordinate with retail customers for cutover scheduling through email if a customer is upgrading service or changing equipment Show less
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CenturyLink
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Intern
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May 2015 - Jul 2015
Interned in Network Operations Support where I aided my manager in manipulating data in Excel and presented information in pivot tables, pie charts and proofread a process for a governance team to analyze. Interned in Network Operations Support where I aided my manager in manipulating data in Excel and presented information in pivot tables, pie charts and proofread a process for a governance team to analyze.
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CenturyLink
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United States
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IT Services and IT Consulting
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700 & Above Employee
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INROADS INTERN
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May 2014 - Jul 2014
Network Operations Center Network Operations Center
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CenturyLink
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United States
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IT Services and IT Consulting
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700 & Above Employee
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INROADS INTERN
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Jun 2013 - Aug 2013
Network Operations Center Network Operations Center
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CenturyLink
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United States
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IT Services and IT Consulting
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700 & Above Employee
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INROADS INTERN
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Jun 2012 - Aug 2012
Network Operations Center Network Operations Center
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Education
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2013 - 2016
University of Central Florida
Bachelor’s Degree, Computer Engineering -
2011 - 2013
Valencia Community College
Associate of Arts (A.A.), Engineering -
2007 - 2011
University High School
High School Diploma
Community
