Experience

MCIS Language Solutions

• Canada
• Translation and Localization
• 100 - 200 Employee

• Mandarin Freelance Interpreter

  • Jan 2021 - Present

  • Translate a question or request clearly and accurately, conveying phrasing and intention as it relates to the subject in all areas including medical, social services, insurance and legal assignments. • Convert dialogue and convey the intent of the original speaker, understanding that many idioms and slang terms do not translate exactly between languages. • Assist the company with written and oral communication as needed. • Submit translations to appropriate management for review as needed. Show less



Digital Extremes

• Computer Games
• 300 - 400 Employee

• Customer Support Representative and Translator

  • Apr 2018 - Oct 2019

  • Interacted directly with users via tech support tools and an online forum • Provided customer service through support tickets; translating and categorizing support tickets for IT/bugs/billing issues before assigning to a support agent • Provided Traditional Chinese translation as needed for the game interface, marketing/PR and business development • Updated the internal Community Team on trends, information and insights occurring within Taiwanese gaming community • Collaborated with the team to launch product initiatives to enhance client experience Show less



London International Academy

• Canada
• Education Management
• 1 - 100 Employee

• Student Affairs Coordinator

  • Aug 2017 - Apr 2018

  • Created and maintained student files on the school database, and managed alumni database • Facilitated communication for international students and provided personalized service to enhance their experience studying in Canada • Regularly updated school documentation and converted written materials from English to Mandarin, including school manuals, web pages and social media • Carried out orientation sessions for Mandarin speaking students and interpreted whenever needed • Maintained regular communication with the overseas office in regards to Student Affairs department issues Show less



Over 55

• Australia
• Real Estate

• Customer Service Representative (Volunteering)

  • Jun 2017 - Sep 2017

  • Provided client-centred services by answering telephone inquires • Made phone calls for follow-ups and survey • Assisted with administrative procedures such as keeping and tracking service records • Provided client-centred services by answering telephone inquires • Made phone calls for follow-ups and survey • Assisted with administrative procedures such as keeping and tracking service records



Allied Supreme Corp.

• Logistics Coordinator

  • Aug 2012 - Mar 2016

  • Responded to customer inquiries (e.g. quotations, route planning, delivery terms, lead-time) • Prepared all necessary documentation required for freight movement ( e.g. B/Ls, customs, arrival notice, insurance certs) • Monitored all documentation and customs processes promptly, to avoid delays in clearance, and delivery • Provided customers with shipments status, communicated when delivery problem occurred and followed up with any necessary corrective action • Analyzed freight costs, selected carriers, and negotiated rates to ensure profitability Show less



Liston Limited Company

• United Kingdom
• Machinery Manufacturing

• Supply Manager

  • Nov 2009 - Feb 2012

  • Established price of goods, services or admission and tabulated total payment required using electronic or other cash register • Selected suppliers, negotiated prices and service terms, maintained food-cost control and continually improved product quality • Planed, organized, directed, controlled and evaluated restaurant operations • Established price of goods, services or admission and tabulated total payment required using electronic or other cash register • Selected suppliers, negotiated prices and service terms, maintained food-cost control and continually improved product quality • Planed, organized, directed, controlled and evaluated restaurant operations



Uppertex Textile Corp.

• B2B Customer service

  • Feb 2006 - Jun 2009

  • Estimated or quoted prices, credit terms, warranties and delivery dates • Provided account service and updated product information, promptly resolved customer claims • Collaborated with team to launch product initiatives focused enhancing client experience • Estimated or quoted prices, credit terms, warranties and delivery dates • Provided account service and updated product information, promptly resolved customer claims • Collaborated with team to launch product initiatives focused enhancing client experience