Experience

Planned Companies

• United States
• Real Estate
• 400 - 500 Employee

• Concierge

  • Mar 2020 - Present

  Upon request of clients, make reservations at local establishments such as restaurants, businesses, hotels, and other entertainment venues. • Handle inquires from clients and residents in a professional manner. • Help with the organization of on-site events. • Greet clients when they enter the building and guide them to their designated areas. • Process important queries and manage customer expectations in a polite and friendly manner. • Keep track of frequent clients and create a tailored experience based on their personal needs. • Answer telephones and monitor the lobby. • Provide information on the surrounding area stores and services such as car service centers, grocery stores, health spas, liquor stores, pharmacies, religious centers, beauty spa’s, tailors, video stores, etc. • Maintain control of all keys. This includes logging the keys in and out. • Announce all visitors to the clients and tenants. Keep all visitors at the front desk until permission is received from the unit resident/tenant. • Maintain a clean and pleasant environment. • Log in and secure all packages, deliveries and other appropriate items at the designated area. Show less



The Arc of the United States

• United States
• Individual and Family Services
• 300 - 400 Employee

• Behavior Specialist

  • Dec 2018 - Mar 2020

  Community Integration and Participation Locates and facilitates individual’s participation in community and leisure activities to include providing transportation to appointments or activities in a personal automobile. Provides training and assistance to individual in developing safety skills as well as daily living skills with an outcome of increased independence in these areas. Encourages individual to make choices and to develop relationships with people outside of the individual’s or family’s home. Encourages regular exercise and healthy lifestyles via training, planning, and advocacy. Coordinates supports so the individual may worship as he/she chooses, to include transportation to house of worship when indicated. Provides instruction, guidance, follow-up, monitoring, and assistance, when necessary, in personal grooming and hygiene. Assists with and/or dispenses medications and other medical treatments to the individual as necessary Assists individual with the responsible management of his/her personal funds as per the Individual Plan. Provides assistance with banking as per the Individual Plan. Communication and Documentation Uses effective, respectful, and frequent communication with the individual and the individual’s family members and/or other interested parties. Documents and completes required records and reports in a clear, consistent, and legible manner. Communicates with the family to ensure appropriate support provision to the individual served. Provides training to relief staff members. Provides training documentation to Administrative Supervisor. Submits paperwork that is complete and legible by prescribed due dates. Accurately records work hours on time sheet. Accurately records mileage on travel reimbursement log. Show less



KIDD International

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Enforcement Officer

  • Jan 2018 - Sep 2018

  Investigated and analyzed child support cases and initiated appropriate actions to establish, maintain and enforce support payments, as well as enforcing medical support court orders to promote family well being and self-sufficiency. Obtained, verified and reviewed information from non-custodial and custodial parents, employers, courts, attorneys, elected officials and others to enforce court orders and provide health insurance. Located the parties under the Order of Court. Updated, reviewed and monitored case records and payment activities using the Child Support Enforcement Computer System to determine the appropriate enforcement action to enforce and collect child support. Interviewed, investigated and responded to inquiries (including work orders) from custodial and non-custodial parents, courts, public officials, attorneys and employers in order to resolve problems related to child support cases. Initiated a variety of documents for administrative or court hearings, such as wage withholding, interstate transmittals, contempt petitions, subpoenas, and bench warrants to collect past-due child support payments. Reviewed and prepared case records to ensure the validity of information to present for testimony for judicial hearings related to child support enforcement and collection. Analyzed and negotiated voluntary agreements for payment of arrears with custodial and non-custodial parents. Performed other related duties. Traveled between worksite and courthouse. Show less



Capitol Concierge Inc.

• United States
• Hospitality
• 100 - 200 Employee

• Concierge

  • Feb 2016 - Mar 2017

  • Help facilitate new resident move in process and finalize resident move by helping with all finishing touches • Help with sales and marketing duties • Coordinate and communicate with all departments to ensure our resident's have the best possible experience • Be a liaison to residents, assisting with errands, trouble shooting issues for them and orientating them to community policies and procedures • Help facilitate new resident move in process and finalize resident move by helping with all finishing touches • Help with sales and marketing duties • Coordinate and communicate with all departments to ensure our resident's have the best possible experience • Be a liaison to residents, assisting with errands, trouble shooting issues for them and orientating them to community policies and procedures



Department of Social Services (DSS)

• Australia
• Public Policy Offices
• 700 & Above Employee

• Intake Specialist

  • Jun 2014 - Mar 2017

  • Provides appropriate orientation to program aspects post admission, including documentation and data input into computer system. • Assures prompt responses to clients needs, reviews and maintains all documents and departmental logs, and ensures fair distribution of patients to physicians. • Provides telephone and in person assessments and, initial contact with referral sources and potential clients, coordinates the referral and intake process, determines appropriate level of eligibility and maintains communication with referral sources, families and departmental staff • Collected and analyzes data related to departmental performance indicators. Show less



Hagner Management Corp

• United States
• Leasing Non-residential Real Estate

• Lead Receptionist

  • Dec 2008 - Dec 2011

  • Help facilitate new resident move in process and finalize resident move by helping with all finishing touches • Help with sales and marketing duties • Coordinate and communicate with all departments to ensure our resident's have the best possible experience • Be a liaison to residents, assisting with errands, trouble shooting issues for them and orientating them to community policies and procedures • Help facilitate new resident move in process and finalize resident move by helping with all finishing touches • Help with sales and marketing duties • Coordinate and communicate with all departments to ensure our resident's have the best possible experience • Be a liaison to residents, assisting with errands, trouble shooting issues for them and orientating them to community policies and procedures



JCPenney

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Apr 2011 - Sep 2011

  • I was a cashier • Open and closed out registers • Processed credit card applications • Kept merchandise neat and in order • Greeted and assisted customers • Achieved sales goal. • I was a cashier • Open and closed out registers • Processed credit card applications • Kept merchandise neat and in order • Greeted and assisted customers • Achieved sales goal.



The Donaldson Group

• United States
• Real Estate
• 100 - 200 Employee

• Front Desk Receptionist

  • Aug 2002 - Oct 2006

  • Help facilitate new resident move in process and finalize resident move by helping with all finishing touches • Help with sales and marketing duties • Coordinate and communicate with all departments to ensure our resident's have the best possible experience • Be a liaison to residents, assisting with errands, trouble shooting issues for them and orientating them to community policies and procedures • Help facilitate new resident move in process and finalize resident move by helping with all finishing touches • Help with sales and marketing duties • Coordinate and communicate with all departments to ensure our resident's have the best possible experience • Be a liaison to residents, assisting with errands, trouble shooting issues for them and orientating them to community policies and procedures