Experience

Erin School Of English

• Ireland
• Education Administration Programs
• 1 - 100 Employee

• Student Support

  • Apr 2022 - Present

  ● Acting as the first point of contact for students, and visitors to the Erin Student Support Services Office,● Developing a thorough understanding of the School’s programmes, regulations, process and policies in order to provide accurate information to students,● Responding to student queries, over email and in person in a professional manner,● Maintaing the School’s Student Support email account.

• Business Development Representative

  • Jul 2021 - Present

  ● Increasing revenue growth through sales and developing further profitability;● Building new partnerships with Asian, Brazilian and European overseas markets;● Establish and maintain strong relationships with Irish SMEs to improve products and services;● Supporting the sales management with business strategies and decision-making process;● Customizing product solutions and increasing customer satisfaction with long-term trusting relationship;



Banco Bradesco

• Brazil
• Banking
• 700 & Above Employee

• Relationship Manager

  • Mar 2015 - Dec 2017

  ● Increasing sales and achieving the monthly targets, sales products included investments, loans and insurance.● Analysing customer accounts and call offering saving advice.● Providing an outstanding customer service daily.● Ensuring high levels of customer satisfaction through excellent customer service.● Kept up to date with product and service information.● Responsible for administrative and operational management.● Responsible for supervising the operations of the agencies.● Assuring that internal procedures and norms are following the Brazilian bank legislation.● Performing cash handling services – bill payments, reconciliations and cash closing.Achievement: Recognition of banking product sales by the bank branch as the best agency in credit card sales.

• Bank Cashier

  • Aug 2011 - Feb 2015

  ● Answer and responded to bank customers’ inquiries on financial transactions.● Solving customer problems about bank services.● Ensuring up to date knowledge of the company’s products.● Focused on reaching sales targets listening to customer needs.● Processing payments and checking statements.● Updating account details via Western Union.