Experience

Microcrédit Montréal

• Canada
• Civic and Social Organizations
• 1 - 100 Employee

• Business Analyst

  • Feb 2021 - Present



Jeune Chambre de commerce de Montréal

• Canada
• Events Services
• 1 - 100 Employee

• Program Coordinator, Mentoring

  • Sep 2020 - Jul 2021

  Interview mentorees and mentors and build up the best match. Contribute to promote the program and assure a high participation. Keep up to date the dashboards used by the committee and the Direction. Interview mentorees and mentors and build up the best match. Contribute to promote the program and assure a high participation. Keep up to date the dashboards used by the committee and the Direction.



EnsembleIQ

• United States
• Information Services
• 100 - 200 Employee

• Customer Service Manager

  • Nov 2019 - Jan 2020



Esri Canada

• Canada
• Software Development
• 400 - 500 Employee

• Customer Success Manager

  • Feb 2017 - Oct 2019

  Manage customer’s post-sales business transactions for 2 major Regions : Ontario and National Capital (government). Conferring with customers to recommend changes and improvements about software products and services. Accomplishments : • Sustainable revenue growth of $12 millions per year across 1,800 accounts. • Develop accurate Renewal forecasts by analyzing feedback and write reports for senior leadership. • Enhance internal process to automate documentation provided to customers like quotes and invoices. • Build up a training program for new employee • Transition project from Saleforce Classic to Lightening : work closely with Developer team to prepare, design and implement the new SaaS according to the internal team’s needs. Show less



Moneris

• Canada
• Financial Services
• 700 & Above Employee

• Account Manager Loyalty and retention

  • May 2014 - Jan 2017

  Promoted from previous Financial Specialist role. Retain revenue from high-risk merchants bydemonstrating the value of Moneris products and services to clients.Negociate with merchants by suggesting prices and services aligned with their needs, so as to encourage them to pursue their business relationship over the long term. Identifying up-selling and cross-selling opportunities to increase revenue.Accomplishments:• Demonstrate ongoing efforts to achieve and exceed performance expectations by meeting daily, weekly, monthly, and annual merchant retention ratio, retention revenue, quality assurance scores, as well management goals• Provide analytical support to implement new features on payment devices (example : DynamicCurrency Conversion)• Won personally 5 awards for Leadership and Service excellence including President's club for 100% target achievement Show less

• Financial Specialist

  • Dec 2012 - Apr 2014

  Provide consistent first response to inbound telephone service requests and financial inquiries. Accountable to collect and accurately document information from merchants, while using effective problem solving techniques.Accomplishments: Won personally 2 awards for Customer service excellence



Paradis Latino, Restaurant

• Paris Area, France

• Business Owner

  • Oct 2008 - Nov 2012

  Create a business from scratch with the concept to provide authentic Latino American food in the heart of Paris. 2 floors, 40 seats, 2 services Lunch and Dinner. Accomplishments : • Build up a business plan that would provide an original vision in the competitive restaurant business. • Manage daily finance including accounts receivables, accounts payable and payroll. • Hire and train new employees. • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives. • Deploy sales and marketing tactics to drive strategic growth like brand creation, culinary concept testing, pricing and social media. • Employed prompt decision-making and in-depth research to resolve issues efficiently and effectively. • Coordinated the entire operation of the restaurant during scheduled shifts • Organized private events for companies like Danone • Result: Thriving steady business for 5 years Show less



ADP

• United States
• Human Resources Services
• 700 & Above Employee

• Bilingual Financial Service representative

  • Feb 2011 - Oct 2012

  Evaluated inbound client's needs and provide immediate solution on a daily basis. Coordinated emergency banking situations as required specially during tax season. Prioritized, categorized and scheduled banking and tax requests in a timely & professional manner. Accomplishments: Generate $5,000.00 sales volume on a 2 weeks Marketing campaign for Quebec market. Manage the Administration fees escalation on a daily basis, average of 50 cases by month Evaluated inbound client's needs and provide immediate solution on a daily basis. Coordinated emergency banking situations as required specially during tax season. Prioritized, categorized and scheduled banking and tax requests in a timely & professional manner. Accomplishments: Generate $5,000.00 sales volume on a 2 weeks Marketing campaign for Quebec market. Manage the Administration fees escalation on a daily basis, average of 50 cases by month



Bouygues Telecom Entreprises

• France
• Telecommunications
• 700 & Above Employee

• Account Manager

  • Oct 2008 - Oct 2009



Gemofis

• Marketing Consultant

  • Feb 2007 - Sep 2007



Power Media and Associates

• United States
• Advertising Services
• 1 - 100 Employee

• Communication Consultant

  • Apr 2006 - Sep 2006