Experience

Gladiator Productions, Inc.
• United States
• Events Services
• 1 - 100 Employee
• Production Assistant

  • Dec 2022 - Present


Brilliant Earth

• United States
• Luxury Goods & Jewelry
• 400 - 500 Employee

• Customer Experience Assistant

  • Oct 2021 - Jul 2022

  - Managed and closed a high volume of sales leads using NetSuite, Contivio, and LiveEngage. - Cultivated personalized experiences for clients based on their responses to pre-appointment surveys, responding to inquiries, and demonstrating product knowledge. - Carried out Brilliant Earth's mission statement to create a more transparent and sustainable jewelry industry. - Managed and closed a high volume of sales leads using NetSuite, Contivio, and LiveEngage. - Cultivated personalized experiences for clients based on their responses to pre-appointment surveys, responding to inquiries, and demonstrating product knowledge. - Carried out Brilliant Earth's mission statement to create a more transparent and sustainable jewelry industry.



Samahang Pilipino Cultural Night

• United States
• Performing Arts
• 1 - 100 Employee

• Financial Director

  • Jul 2019 - Jul 2021

  - Voluntary student leadership position. - Oversee fundraising $40,000 to produce the show by applying for grants and planning and executing fundraisers on campus. - Reached out to local businesses for potential sponsorships. - Worked with a team to organize events for 200 students. - Voluntary student leadership position. - Oversee fundraising $40,000 to produce the show by applying for grants and planning and executing fundraisers on campus. - Reached out to local businesses for potential sponsorships. - Worked with a team to organize events for 200 students.



Starbucks

• United States
• Retail
• 700 & Above Employee

• Barista

  • Dec 2020 - Jun 2021

  - Connected with customers while making coffee to create a great experience for them. - Communicated with coworkers and shift leads to work efficiently. - Answered any customer questions and resolved any complaint. - Connected with customers while making coffee to create a great experience for them. - Communicated with coworkers and shift leads to work efficiently. - Answered any customer questions and resolved any complaint.



Royal Majesty Home Care, Inc.

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Medical Records Assistant

  • Jun 2019 - Sep 2019

  - Received physician orders and other medical records and uploaded them to the patient database. - Main liaison to physician offices to ensure that patient medical records are updated accurately. - Received physician orders and other medical records and uploaded them to the patient database. - Main liaison to physician offices to ensure that patient medical records are updated accurately.



Lollicup USA, Inc.

• Server

  • Oct 2017 - May 2018

  - Resolved customer complaints and concerns. - Trained five employees in expected duties and customer service. - Organized the sales report at the end of each business day. - Resolved customer complaints and concerns. - Trained five employees in expected duties and customer service. - Organized the sales report at the end of each business day.



Cold Stone Creamery

• Restaurants
• 700 & Above Employee

• Shift Lead

  • Mar 2016 - Sep 2017

  - Also worked from July 2018-September 2018. - Trained new employees in general duties and customer service. - Assembled a sales report and sent it to the owner at the end of each shift. - Facilitated a fun and family friendly environment for customers. - Also worked from July 2018-September 2018. - Trained new employees in general duties and customer service. - Assembled a sales report and sent it to the owner at the end of each shift. - Facilitated a fun and family friendly environment for customers.