Experience

Iterpro

• United Kingdom
• Spectator Sports
• 1 - 100 Employee

• • Oct 2022 - Present

  As Head of Customer Success, I always focus on ensuring that any customer journey with Iterpro delivers positive business outcomes and true value for them.- Develop service procedures, policies and standards;- Train and mentor customer service members;- Plan and create content for engagement and education to inform customers about product capabilities (e.g. knowledge base and best practices);- Train new customers and work with existing customers to help them get more out of our platform;- Voice of the customer internally to provide input into product features;- Management of customer support issues;- Provide evidence-based scientific materials for marketing. Show less

• • Oct 2019 - Sep 2022

  - Train new customers and work with existing customers to help them get more out of our platform;- Voice of the customer internally to provide input into product features;- Management of customer support issues.- Provide evidence-based scientific materials for marketing;- Perform product demonstrations and company presentations;- Software testing, reporting and test data management.

• • Jun 2016 - Sep 2019

  - Train new customers and work with existing customers to help them get more out of our platform;- Voice of the customer internally to provide input into product features;- Management of customer support issues;- Provide evidence-based scientific materials for marketing;- Software testing, reporting and test data management;



Malta Football Association

• Malta
• Spectator Sports
• 1 - 100 Employee

• Fitness Coach

  • Jan 2020 - Present

  As an Iterpro consultant: - Create a unique working philosophy for all national teams within the MFA, supporting the idea of the National Teams Head Coach, - Senior National Team performance management, - Monitoring the training workload, readiness & fatigue status, providing feedback to the coaching staff on a daily basis, - Implementing recovery strategies, in order to optimize the readiness of the team, - Adopting a data analysis and management system. Tactical, physiological, nutritional and medical data in a centralized system of intelligence to optimize the performance. Show less



Universitatea Craiova

• Romania
• Spectator Sports
• 1 - 100 Employee

• Fitness coach - Sport scientist

  • Jun 2017 - May 2019

  As an Iterpro consultant: - Monitoring the training workload, the readiness & fatigue status of the team, providing feedback to the coaching staff on a daily basis. - Implementing recovery strategies, in order to optimize the readiness of the team. - Implementing nutritional strategies, like supplementations and general guidelines about the meals. - Adopting a data analysis and management system based on the integration of GPS. Tactical, physiological, nutritional and medical data in a centralized system of intelligence to optimize the performance. Show less



FK Liepaja

• Liepaja, Latvia

• Fitness coach - Sport scientist

  • Mar 2016 - Dec 2016

  As an Iterpro consultant: - Designing and implementing a field-based football conditioning programme, integrating tactical & technical development goals with the coaching staff. - Implementing a data analysis and management system based on the integration of GPS. tactical, physiological, nutritional and medical data in order to develop a centralized system of intelligence. - Monitoring the training workload, the readiness & fatigue status of the team, and providing feedback to coaching staff on daily basis. - Designing and delivering the strength & corrective program based on players' individual needs. - Designing and setting up the strength training facilities. Show less



U.S. Pergolettese 1932

• Crema

• Fitness coach

  • Aug 2014 - Jun 2016

  - Designing and implementing a field-based football conditioning programme, integrating tactical & technical development goals with the coaching staff. - Designing and delivering strength & corrective program based on players' individual needs. - Supporting during technical&tactical drills in order to better infuse the principles of the coach to the team. - Designing and implementing a field-based football conditioning programme, integrating tactical & technical development goals with the coaching staff. - Designing and delivering strength & corrective program based on players' individual needs. - Supporting during technical&tactical drills in order to better infuse the principles of the coach to the team.