Francesco Fiore
Inside Sales & Customer Relations at Footage Tools Inc- Claim this Profile
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Bio
Samantha Williams
It was a privilege to work with Francesco. Always professional and courteous, Francesco has the rare and coveted ability to remain calm under stress and show exceptional judgement when handling issues for customers and colleagues. Francesco has superior communication skills and his emails were excellent. Francesco graciously accepts positive feedback and his ability to accept constructive criticism is unparalleled in my experience of managing people for over 15 years. During his time with Precise Parklink Inc., Francesco always exceeded my expectations and met deadlines without question. Understanding how important deadlines were for both his colleagues and customers, Francesco always proactively kept everyone informed on the status of orders and any delays that may be inevitable. I could always rely on Francesco to keep me informed of any potential issues that may escalate so we could work out a strategy to resolve them.
Samantha Williams
It was a privilege to work with Francesco. Always professional and courteous, Francesco has the rare and coveted ability to remain calm under stress and show exceptional judgement when handling issues for customers and colleagues. Francesco has superior communication skills and his emails were excellent. Francesco graciously accepts positive feedback and his ability to accept constructive criticism is unparalleled in my experience of managing people for over 15 years. During his time with Precise Parklink Inc., Francesco always exceeded my expectations and met deadlines without question. Understanding how important deadlines were for both his colleagues and customers, Francesco always proactively kept everyone informed on the status of orders and any delays that may be inevitable. I could always rely on Francesco to keep me informed of any potential issues that may escalate so we could work out a strategy to resolve them.
Samantha Williams
It was a privilege to work with Francesco. Always professional and courteous, Francesco has the rare and coveted ability to remain calm under stress and show exceptional judgement when handling issues for customers and colleagues. Francesco has superior communication skills and his emails were excellent. Francesco graciously accepts positive feedback and his ability to accept constructive criticism is unparalleled in my experience of managing people for over 15 years. During his time with Precise Parklink Inc., Francesco always exceeded my expectations and met deadlines without question. Understanding how important deadlines were for both his colleagues and customers, Francesco always proactively kept everyone informed on the status of orders and any delays that may be inevitable. I could always rely on Francesco to keep me informed of any potential issues that may escalate so we could work out a strategy to resolve them.
Samantha Williams
It was a privilege to work with Francesco. Always professional and courteous, Francesco has the rare and coveted ability to remain calm under stress and show exceptional judgement when handling issues for customers and colleagues. Francesco has superior communication skills and his emails were excellent. Francesco graciously accepts positive feedback and his ability to accept constructive criticism is unparalleled in my experience of managing people for over 15 years. During his time with Precise Parklink Inc., Francesco always exceeded my expectations and met deadlines without question. Understanding how important deadlines were for both his colleagues and customers, Francesco always proactively kept everyone informed on the status of orders and any delays that may be inevitable. I could always rely on Francesco to keep me informed of any potential issues that may escalate so we could work out a strategy to resolve them.
Experience
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Footage Tools Inc
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Canada
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Machinery Manufacturing
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1 - 100 Employee
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Inside Sales & Customer Relations
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Mar 2020 - Present
I act as the first point of contact with customers, our product is very niche and I not only help them find what they need, but I also process their orders. I look after the customers and their requests, making sure they receive our tools so they can complete their jobs quickly and assist with troubleshooting mechanical problems. I act as the first point of contact with customers, our product is very niche and I not only help them find what they need, but I also process their orders. I look after the customers and their requests, making sure they receive our tools so they can complete their jobs quickly and assist with troubleshooting mechanical problems.
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Royal Door LTD.
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Canada
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Construction
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1 - 100 Employee
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Administrative Assistant
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Oct 2013 - Jun 2019
Assist with the daily operations of a high-end custom door company, from daily office work to servicing customers needs and operating the front end to help the business function smoothly.- Create Invoices- Provide quotes - Process transactions- Co-ordinate deliveries- Respond to customer inquiries- Prepare orders- Quality Control & Minor Repairs of Finished Doors- Order Picking & Loading Clients Assist with the daily operations of a high-end custom door company, from daily office work to servicing customers needs and operating the front end to help the business function smoothly.- Create Invoices- Provide quotes - Process transactions- Co-ordinate deliveries- Respond to customer inquiries- Prepare orders- Quality Control & Minor Repairs of Finished Doors- Order Picking & Loading Clients
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Precise ParkLink
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Canada
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Facilities Services
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200 - 300 Employee
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Administrative Assistant
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Apr 2012 - Jan 2013
* Supported Operation Department: Acted as liaise between the Operations team and other departments to resolve issues, which assisted in achieving company goals and customers' request.* Submission Training: Trained over 20 site managers in submitting orders required for various billing transactions.* Increase Efficiency: Transitioned orders from hard copy to electronic submissions with a tracking mechanism resulting in no lost orders and a reduction in paper consumption. * Order Maintenance and Organization: Processed orders from different sites across Canada daily, while keeping track of their ongoing status and responsible for archive retrieval when needed.* Problem Solve and Troubleshoot: Verified order information, resolved inconsistencies and increased the amount of accepted orders originally submitted.
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Apple Plus Heating and Air Conditioning
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Utilities
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1 - 100 Employee
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Administration & Communications
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Apr 2012 - Jul 2012
*Centralized Communication: Provide customer service, dispatch technicians, general office duties, customer organization and post appointment follow up.*Marketing Strategist: Improve the company’s advertizing by researching the target market, isolated target regions to increase customer base and created a marketing plan to expand business appointments.*Office Organization: Mainstream inner office functions, synced office computers on a central network. *Centralized Communication: Provide customer service, dispatch technicians, general office duties, customer organization and post appointment follow up.*Marketing Strategist: Improve the company’s advertizing by researching the target market, isolated target regions to increase customer base and created a marketing plan to expand business appointments.*Office Organization: Mainstream inner office functions, synced office computers on a central network.
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Tool & die apprentice
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Aug 2005 - Sep 2005
* Acted as a team member in assembly of dies. * Acted as a team member in assembly of dies.
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Tool & die apprentice
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Mar 2005 - May 2005
* Machined jobs as they came in while continually meeting deadlines & planning for the next job. * Machined jobs as they came in while continually meeting deadlines & planning for the next job.
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Royal Plastics, Inc.
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United States
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Plastics Manufacturing
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1 - 100 Employee
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tool & die maker
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Jul 2003 - Feb 2005
* Prepared, assembled & repaired dies. * Prepared, assembled & repaired dies.
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Education
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2007 - 2009
Seneca College of Applied Arts and Technology
Diploma, Creative Advertising -
2001 - 2003
Seneca College of Applied Arts and Technology
MATT, Mechanical Techniques (Tool & Die)
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