Experience

1000Farmacie

• Italy
• Technology, Information and Internet
• 1 - 100 Employee

• Partner Account Manager

  • Feb 2022 - Present

  As Account Manager I make sure that our pharmacy Partners see the value of partnering up withus and what that can bring to their business.My main responsibilities are:- To Manage and oversee the daily operations of the accounting department- Monitoring and analyzing accounting data and produce daily reports or statements- Establishing and enforcing proper accounting methods, policies and principles- To Develop staff by managing performance, setting goals, providing ongoing training, and maintaining strong Partners relationships- To keep Partners updated on the status of their shipment and orders status- To enhance organization reputation by accepting ownership for accomplishing new and different requests- To analyze the activity carried out in order to standardize and optimize the procedures- To Prepare and present monthly KPIs to the Partners Show less

• Partner&Customer Account Specialist

  • Sep 2021 - Mar 2022

  As Account Specialist, I am the first line of contact Partner/Customer and interface, managing the needs of existing and potential Partner/Customers. To perform this role, highly effective communication, active listening, negotiating and critical thinking are required.My main responsibilities are:- To manage relationships with partner pharmacies providing expert service and support in responding to requests, resolving complaints and maintaining quality service (Assistance on active orders, catalog management, onboarding processes, etc.);- To analyze the activity carried out in order to standardize and optimize the procedures;- To manage Partner/customer requests via chat, e-mail or telephone in a proactive/up-selling manner and ensuring a high standard of quality in order to generate an increase in the percentage of customer retention;- To improve constantly the KPIs (Key Performance Indicators) of the CRM (Customer Relationship Management) sector and maintening quality service by minitoring standards;- To follow the instructions and objectives of the Partners/Customer Service Manager in agreement with the Operations Manager;- To keep Partners/Customers updated on the status of their shipment, especially regarding delays;- To enhance organization reputation by accepting ownership for accomplishing new and different requests Show less



Glovo

• Spain
• Consumer Services
• 700 & Above Employee

• Key Account Manager

  • Feb 2020 - Jun 2021

  As Key Account Manager, I was a key representative of the Glovo Sales team, tasked with signing up local stores and corporate customers in Italy. The Sales team is directly responsible for partnering with both local stores and big brands to include them in the Glovo platform, specifically: - To identify the most trendy establishments in the main cities according to the categories - To follow the new trends - To handle the entire sales process with new partners to find and negotiate the best products to deliver to our customers - To Develop the brand and meet monthly and quarterly objectives defined by the company - To report daily the tasks executed (calls, mailing and visits) - To manage Partner Account through Salesforce platform Show less



Amazon

• United States
• Software Development
• 700 & Above Employee

• Account Analyst

  • Jun 2019 - Jan 2020

  As Account Analyst my main responsibilities were to manage and resolve payment and receivables related queries received from Amazon Vendors. Specifically my main responsibilities were:- Negotiation with new Partners and responsible of the sales process;- Trainer online for Amazon Suppliers;- Analyse invoicing discrepancy;- Fix issues in cooperation with Suppliers and sending on-time payments;- Reconcile the Supplier Returns and Commercial agreements credit notes received from Amazon Italy;- Payment inquiries by phone or email with strong focus on Suppliers experience and education;- Communicate and collaborate with various internal Departments such as Retail teams in Italy and finance processing teams in order to ensure timely and accurate payments. Show less

• Vendor Account Manager Asc

  • Oct 2017 - May 2019

  Vendor Account Management Associate offers a complete support and consulting cycle to Amazon Suppliers from all over Europe. Specifically my main responsibilities were:- Follow and support the Supplier by educating in using Amazon's Systems, Processes and Tools;- Communicate and collaborate with suppliers;- Assist Suppliers daily in managing purchase orders, delivering, preparing shipments;- Update Web Pages, advertising and marketing campaign;- Manage business collaboration and help with technical issues. Show less

• Technical Account Manager Asc

  • Jan 2017 - Oct 2017

  The Technical Account Manager Associate is responsible for providing timely and accurate operational support to Business Partners selling on the Amazon platform. Specifically my main responsibilities were:- Provide process improvements;- Develop internal documentation, and contribute to a team environment;- Communicate and collaborate with Sellers;- Plan marketing campaign promotion; - Provide best customer service experience;- Update Web Pages;- Collaborate with other internal Department in order to solve technical issue for the Business Partners. Show less



Gastronomica Srl

• Napoli, Italia

• Marketing Account specialist

  • Dec 2015 - Dec 2016

  As Marketing Specialist, my activities concerned the management of the ItaFood Consortium (agri-food) and of the marketing activity of the group. Specifically my main responsibilities were: - Brand development; - Advertising and promotion campaign; - Market analysis and reports; - Sales process responsible and negotiation with possible Buyers; - Manage Web site and Social Media Pages (Facebook, Instagram); - Promotion of the Consortium activities and products in new markets; - Participation to the definition of policies and commercial measures in Food&Beverage sector; - Manage the useful activities, forms and documentation in order to participate to national and international fairs. Show less



TelClic Ltd - All-Points-Payments

• Dublino (Irlanda)

• Marketing Specialist

  • May 2015 - Nov 2015

  I joined the company to deal with Traditional Marketing and Social & Media Marketing. Specifically my main responsibilities were: - Markets analysis; - Brand development and advertising; - Manage Web site and Social Media Pages (Facebook, Instagram); - Preparation of forms and brochures for fair activities and job-meetings; - Development of Marketing projects (i.e. Coca-cola Bike Sharing Dublin). I joined the company to deal with Traditional Marketing and Social & Media Marketing. Specifically my main responsibilities were: - Markets analysis; - Brand development and advertising; - Manage Web site and Social Media Pages (Facebook, Instagram); - Preparation of forms and brochures for fair activities and job-meetings; - Development of Marketing projects (i.e. Coca-cola Bike Sharing Dublin).



Arav srl

• Italy
• Apparel & Fashion
• 1 - 100 Employee

• Retail Analyst

  • Jan 2014 - May 2015

  the role involved an intermediary job between Sales Assistant and Store Manager figures and to make the brand and the company known and grow, creating an alignment between the Store manager and the manager area. Specifically my main responsibilities were: - Market analysis, reports on competing companies; - Brand development through participation to fairs; - Direct contact with customers and suppliers; - Communication with Internal and External Stakeholders; - Support to the Human Resources Department; - Support to the Marketing Department (i.e. newsletter, content editing). Show less



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Sales Specialist

  • Jan 2013 - Dec 2013

  As sales specialist I was tasked with leading the sales team and providing training to new hires, performing in-depth market research, preparing sales forecasts and advertising budgets, as well as updating existing marketing strategies. I was amend sales policies and make recommendations for business growth. Main responsabilities: - Coordinating the sales team and assisting with recruiting and training new hires. - Providing product demonstrations to staff and clients, and taking the lead in resolving complaints. - Analyzing sales team performance and scheduling training/refresher sessions accordingly. - Conducting market research and sharing findings with the team. - Working alongside the team to draw up strategies to increase customer base. - Setting sales targets and implementing incentives. - Providing accurate sales forecasts and allocating resources so targets are met. Managing a network of vendors and suppliers. - Maintaining excellent relationships with customers that are built on trust, and encouraging the rest of the sales team to follow this example. - Keeping up-to-date with advancements in marketing. Show less