Experience

The London EDITION

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Bar lobby supervisor

  • Aug 2023 - Present



The Carlton Tower Jumeirah

• United Kingdom
• Hospitality
• 100 - 200 Employee

• Supervisore operativo

  • 2023 - Aug 2023

  -Directed exemplary services by greeting guests courteously, taking orders accordingly, making sophisticated recommendations when requested, and persuasively introducing new menu items to customers, including wines, dishes, and cocktails. - I successfully trained newly hired waiters and hostesses to implement superior customer service strategies, maintaining consistently high customer loyalty. - I ensured smooth daily operations in the restaurant by utilizing extensive knowledge of correct food handling approaches. -Ensure efficient customer order management, seamless payment processing, accurate daily closing records, and provision of receipts by fully leveraging the POS/tills system. Show less



THE STAFFORD HOTEL LIMITED

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Supervisore di team

  • 2019 - 2023

  • Train workers in food/drink preparation, service, sanitation, and safety procedures. • Assign duties, responsibilities, and workstations to employees by work requirements. • Observe and evaluate workers and work procedures to ensure quality standards and service and complete disciplinary measures. • Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety. • Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards. • Analyse operational problems, such as theft and wastage, and establish procedures to alleviate these problems. Show less



The Arts Club

• Hospitality
• 500 - 600 Employee

• Head Waiter

  • 2016 - 2019

  -I offered excellent service by welcoming and accompanying guests to tables when seating was available, answering questions about the restaurant, and addressing customer concerns. -Serve appetising starters and wine/beer before ordering food/drink. -Determine when new dishes are ready to be served and communicate with staff to ensure plates, glasses, and cutlery is promptly cleared when necessary. - Perform administrative tasks, such as managing opening and closing duties, responding to phone calls concerning reservations and helping with front/back-of-house operations. -Monitor customer traffic flow in the space room to confirm adequate space between tables and that no one is waiting to be seated. -Lead by example through modelling behaviours and attitudes expected of all servers, tracking performance levels, and providing coaching and feedback. -Partner with the manager to prepare budgets, oversee inventory, order stock, and control costs. Show less