Experience

San Carlo Restaurant Group

• United Kingdom
• Restaurants
• 200 - 300 Employee

• General Manager

  • Nov 2021 - Present

• Assistant General Manager

  • May 2018 - Nov 2021

  Plan and direct all restaurant operations. Maintain high standards of food, service, health and safety, ensure the efficient and profitable business performance of the restaurant and the optimal utilization of staff and resources. Oversee preparation of food and beverage items and interact with customers to ensure all inquiries and complaints are handled promptly. Manage staff performance in accordance with established standards and procedures.

• Floor Manager

  • Jun 2015 - May 2018

  Manage daily operations, oversee inventory and ordering of food and supplies to optimize profits and ensure guests are satisfied with their dining experience. Responsible for ensuring high quality food preparation is kept at all times. Maintain a professional image, including restaurant cleanliness, uniforms and appearance standards. Respond to complaints in an efficient manner while taking any and all appropriate actions to turn dissatisfied guests into return guests.

• Head Waiter

  • Oct 2012 - Jun 2015

  Delivering constant excellent customer service and maintaining high standards. Understanding of food portions, beverages, food displays and awareness of quality and cost control. Monitor adherence to health, safety and hygiene standards in kitchen and restaurant. Interact with customers to obtain maximum satisfaction.



Made in Italy Group Ltd

• United Kingdom
• Restaurants
• 1 - 100 Employee

• Waiter

  • Apr 2012 - Sep 2012

  Greet customers, present menus, and explain daily specials to customers. Answer questions related to menu items. Take food and beverage orders from customers. Relay food and beverage orders to the kitchen staff. Greet customers, present menus, and explain daily specials to customers. Answer questions related to menu items. Take food and beverage orders from customers. Relay food and beverage orders to the kitchen staff.