• May 2022 - Present

• Aug 2021 - May 2022

Point of escalation for high priority or difficult customer interactions.Implemented new methods of support processes that lead to a 15% decrease in first response time and 24% decrease in overall response time between 2020 and 2022.Implemented the organization of customer-requested projects that facilitated increased team communication and visibility via Trello.Continuously connect with the Product/Engineering team to stay in the know about high-priority platform bugs and new feature requests to communicate results to all customer service departments.Responsible for the hiring and growth of new entry-level employees to the company.Conduct platform training for all new hires for the company. Show less

• Jun 2020 - Aug 2021

• Jul 2018 - Jun 2020

Nurture customer happiness and provide product support via email, chat, and phone channelsDevelop extensive and deep knowledge of the product and support internal team with product issues and initiatives using customer feedbackLog product issues and work directly with the product and engineering team to resolve product bugsMaintain product database of customer information

• Jan 2018 - Jul 2018

Increased user engagement using outbound techniques and advertise the importance of using the platform to slipping away clients Increased monthly recurring revenue by increasing user engagement of national brands’ retailersCompile data on excel spreadsheet to find trends in customer behavior to translate into improved marketing content to relay to national brandsManage client correspondence using HelpScout

Director of Digital Marketing

• Jan 2017 - Jan 2021

Directly assisted in various marketing campaigns that helped to bring thousands of new users to the website Created relationships with various artists that brought more business opportunities to the website leading to the 50% growth in website traffic Create and edit articles for website and responsible for posting to website using Weebly leading to a steady stream of content Directly assisted in various marketing campaigns that helped to bring thousands of new users to the website Created relationships with various artists that brought more business opportunities to the website leading to the 50% growth in website traffic Create and edit articles for website and responsible for posting to website using Weebly leading to a steady stream of content

Editorial Intern

• Oct 2017 - Jan 2018

Submit exciting and engaging content for a dynamic media outlet that reaches engaged tech enthusiasts in the Boston area. Compile weekly email highlighting Boston tech and startup news via MailChimp sent to tech enthusiasts in Boston. Promote BostInno brand across all social media platforms . Built relationships with various startup leaders and tech influencers in Boston. Submit exciting and engaging content for a dynamic media outlet that reaches engaged tech enthusiasts in the Boston area. Compile weekly email highlighting Boston tech and startup news via MailChimp sent to tech enthusiasts in Boston. Promote BostInno brand across all social media platforms . Built relationships with various startup leaders and tech influencers in Boston.

Front Desk Assistant, Notre Dame Campus

• Sep 2015 - Sep 2017

Provide necessary information on procedures, policies, or general information to residents and visitors Organize and maintain cleanliness of workspace for co-workers and residents Provide security reports for campus safety officer leading to the safety of residents Provide necessary information on procedures, policies, or general information to residents and visitors Organize and maintain cleanliness of workspace for co-workers and residents Provide security reports for campus safety officer leading to the safety of residents

Summer Crew

• Jun 2015 - Aug 2016

Worked in teams on construction sites Performed tasks that included standing for long periods of the day, transporting and moving heavy objects, and cleaning work spaces. Provide a safe and comfortable experience for tenants Answer property related questions to patrons, tenants, and the general public Worked in teams on construction sites Performed tasks that included standing for long periods of the day, transporting and moving heavy objects, and cleaning work spaces. Provide a safe and comfortable experience for tenants Answer property related questions to patrons, tenants, and the general public

Sales Associate

• Jun 2013 - Apr 2014

Increased store revenues by thousands of dollars by selling merchandise Create displays and visuals to advertise latest sales and offers Deliver and unforgettable experience that invites customers back Operated cash register, POS, and frequent buyer/reward system Increased store revenues by thousands of dollars by selling merchandise Create displays and visuals to advertise latest sales and offers Deliver and unforgettable experience that invites customers back Operated cash register, POS, and frequent buyer/reward system

Food Preparer/Cashier

• Nov 2012 - Feb 2013

Expedited and prepared food orders Process food orders on register Greet customers entering establishment Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. Receive payment by cash, check, credit cards, vouchers, or automatic debits. Expedited and prepared food orders Process food orders on register Greet customers entering establishment Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. Receive payment by cash, check, credit cards, vouchers, or automatic debits.