Experience

Tectum Blockchain, a division of CrispMind.io

• Blockchain Services
• 1 - 100 Employee

• Merchant Consultant

  • Jul 2023 - Present

  •Sources leads for SoftNote Merchants(retailers) both locally, nationally and internationally. Whether in person, over the phone, via e-mail, linkedin or direct messaging social platforms. •Onboards Merchants onto the SoftNote wallet, get them signed up as a merchant •Collects their website, logo, and social links for cross-promotion. •Creates Social media copy for the partnership with a brief introduction/summary of their business, collect and share their logo with the Marketing Department. •Attends local Crypto Conferences as a representative of Tectum, to distribute and promote SoftNote. Show less



Valley Bank

• United States
• Banking
• 700 & Above Employee

• Document Review Analyst

  • Apr 2023 - Aug 2023

  •Formulates efficient review processes by displaying strong attention to detail, consistently communicating with applicants to obtain additional paperwork. • Cooperates with Client Servicing Team and handles client onboarding procedure for new clients and ensures customer satisfaction by analyzing required documents to determine if application is complete and ready for submission. • Assists Client Experience Specialists by identifying customers' needs and preparing necessary documents to open deposit accounts and maintain deposits on customers' behalf. • Complies with Federal laws, such as OFAC, the USA Patriot Act, and BSA by reporting suspicious activity to AML/BSA Compliance Department. Show less



New York Community Bank (NYCB)

• United States
• Banking
• 700 & Above Employee

• Client Associate & Operations Assistant

  • Dec 2021 - Nov 2022

  Responsible for providing customers with high quality, prompt, and professional financial services in accordance with the rules, regulations and guidelines of the bank. Processes a variety of customer service transactions. Participates in the development of client relationships by cross-selling bank products and services as appropriate. Participates in operations functions of the department. Provides routine support to Business Development Officers as needed. Essential Functions Tracks and executes departmental transactions. Show less



United States Postal Service

• United States
• Government Administration
• 700 & Above Employee

• Rural Carrier Associate

  • Jul 2020 - May 2021

  Sorted mail in delivery sequence for the assigned route. Received and signed for accountable mail. Loaded mail in vehicle. Delivered mail to customers along a prescribed route and on a regular schedule by a vehicle. collected monies and receipts for accountable mail; picked up mail from customers' roadside boxes. Sorted mail in delivery sequence for the assigned route. Received and signed for accountable mail. Loaded mail in vehicle. Delivered mail to customers along a prescribed route and on a regular schedule by a vehicle. collected monies and receipts for accountable mail; picked up mail from customers' roadside boxes.



Amazon

• United States
• Software Development
• 700 & Above Employee

• Customer Service Representative

  • May 2020 - Jul 2020

  Communicated with customers primarily through mail, chat and phone. Utilized a variety of software tools to navigate customer accounts. Researched and reviewed policies and communicated effective solutions. Communicated with customers primarily through mail, chat and phone. Utilized a variety of software tools to navigate customer accounts. Researched and reviewed policies and communicated effective solutions.



NYC Department of Correction

• United States
• Law Enforcement
• 700 & Above Employee

• Correction Officer

  • Feb 2019 - Dec 2019

  Supervised inmate meals, visits, recreational programs, and other congregate activities. Inspected assigned areas for conditions which threaten safety and security; Conducted searches in order to detect contraband. Completed forms and reports; Maintained logs. Observed inmates and made recommendations concerning medical and/or psychiatric referrals. Supervised inmate meals, visits, recreational programs, and other congregate activities. Inspected assigned areas for conditions which threaten safety and security; Conducted searches in order to detect contraband. Completed forms and reports; Maintained logs. Observed inmates and made recommendations concerning medical and/or psychiatric referrals.



Capital One

• United States
• Financial Services
• 700 & Above Employee

• Universal Branch Associate

  • Jul 2018 - Feb 2019

  Responsibilities included all Teller based transactions and lobby management roles. Initiated new accounts and applications using digital solutions. Educated consumers and new customers on business products/services. Developed and executed effective sales strategies to drive higher value offerings within targeted accounts and key customers Responsibilities included all Teller based transactions and lobby management roles. Initiated new accounts and applications using digital solutions. Educated consumers and new customers on business products/services. Developed and executed effective sales strategies to drive higher value offerings within targeted accounts and key customers



TD

• Canada
• Banking
• 700 & Above Employee

• Customer Service Representative I

  • Dec 2016 - Dec 2017

  Met with customers on a daily basis and developed an understanding of their financial goals. Provided strong customer service and product knowledge. Demonstrated proficiency in upsell and cross sell of products/accounts to customers. Developed industry specific knowledge to enhance and improve account management sales Met with customers on a daily basis and developed an understanding of their financial goals. Provided strong customer service and product knowledge. Demonstrated proficiency in upsell and cross sell of products/accounts to customers. Developed industry specific knowledge to enhance and improve account management sales



New York Sports Clubs

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Membership Consultant

  • Jun 2015 - Jun 2016

  Handled all aspects of sales, membership inquiries and customer service. Followed up with all prospective clients. Responded immediately to member requests, inquiries and concerns. Conducted on-boarding of all clients. Partnered with the Fitness team to ensure that processes are fulfilled. Met and exceeded all sales goals and revenue-related key performance indicators. Assisted with all promotional, community marketing, lead generation, and sales efforts. Show less