Francesca de Giovanni

Strategic Business Consultant at HelloDoor
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Brussels Region, Belgium, BE
Languages
  • Italiano Native or bilingual proficiency
  • Inglese Professional working proficiency
  • Portoghese Limited working proficiency

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Experience

  • HelloDoor
    • Belgium
    • Telecommunications
    • 1 - 100 Employee
    • Strategic Business Consultant
      • Sep 2023 - Present

  • Success Now
    • Netherlands
    • Business Consulting and Services
    • 1 - 100 Employee
    • Customer Success Consultant
      • Jun 2022 - Present

      Provide consulting to start - and scale- up software companies (SaaS) on building/scaling their customer success teams. From ensuring the right activities and performance metrics are in place to increasing customer satisfaction, generating revenue via expansion & upsell channels to avoiding costly mistakes. Provide consulting to start - and scale- up software companies (SaaS) on building/scaling their customer success teams. From ensuring the right activities and performance metrics are in place to increasing customer satisfaction, generating revenue via expansion & upsell channels to avoiding costly mistakes.

  • ShippyPro
    • Italy
    • Software Development
    • 1 - 100 Employee
    • Head of Customer Experience
      • Jul 2022 - Mar 2023

  • Condeco by Eptura
    • United Kingdom
    • Software Development
    • 100 - 200 Employee
    • Head of Professional Services
      • Dec 2021 - Jun 2022

  • Proxyclick by Eptura
    • Belgium
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Director of Customer Success - EMEA
      • Jan 2021 - Dec 2021

    • Enterprise Success Operations Manager
      • Feb 2020 - Jan 2021

  • Eventbrite
    • United States
    • Software Development
    • 700 & Above Employee
    • Account Operations Manager // UK&IE
      • 2019 - Jan 2020

    • CX, Training
      • Nov 2017 - 2019

  • Voxpro
    • Ireland
    • Outsourcing and Offshoring Consulting
    • 200 - 300 Employee
    • Quality Leader
      • 2017 - Nov 2017

    • Case manager - Airbnb
      • Apr 2016 - 2017

Community

You need to have a working account to view this content. Click here to join now