Deputy Head of Secretariat

• Mar 2021 - Present

Policy Advisor

• May 2020 - Mar 2021

Operations Manager

• Feb 2017 - Aug 2020

• Working in a fast paced, time critical, multi-tasking operational environment in UK air defence. • Supporting the execution tactical command of all national and NATO air policing activities, and the UK’s counter terrorism strategy (CONTEST).• Coordinating UK air policing missions and liaising directly with government organisations and NATO counterparts. • Regular planning and coordination of live flying events utilising UK QRA assets. • Presentation of a daily operations brief to senior management. • Management of a team of 5 Operations Assistants, responsible for direction and supervision in support of professional and personal development. Number one point of contact for welfare and disciplinary issues as well as day to day management and annual appraisals of staff. • Unit Standards Officer, responsible for monitoring and maintaining standards by conducting checks on newly trained personnel and 6 monthly checks on all other staff. Ensuring that standards meet 80% proficiency by evoking continuous professional development and encouraging a spirit of open and honest reporting. • A workplace mentor and trainer in charge of the production and delivery of individual training plans, reports and statistics. • Delivery of effective safety management in accordance with Ministry of Defence orders, ensuring that all work carried out is in accordance with health and safety and environmental protection regulations and does not expose persons to risk. • Part of the rostering team, maintaining a rolling roster ensuring fairness identifying problems and proposing solutions. Managed the proposal, design and implementation of an improved and efficient rostering system, involving planning and decision making to execute successful change. Show less

Surveillance Officer

• Mar 2015 - Feb 2017

• Producing and monitoring a real time surveillance picture of all aircraft in UK Airspace and beyond via radar data in support of UK national air defence.• Managing a 24/7 operations room, leading a team of 6, responsible for setting contracts of expectation to ensure the smooth running of operations.• Led the surveillance aspect of a standard operating procedure upgrade, collated information to ensure improved process and developed ways of working.• Managed routine servicing and fault diagnosis of operation equipment. • Officer in Command for Force Development ensuring 100% KIP target was achieved.• Deployed as Duty Watch Officer to the Falkland Islands and Cyprus as part of a high tempo operational teams involved in multi-national coalitions. Show less

Initial Officer Training

• Jul 2014 - Mar 2015

Training in leadership and management, written and verbal communication, air power studies and physical and mental development to prepare for specialist training and effectively transit from civilian to military life.

MOJ Paralegal at Admiral Law

• May 2013 - Jul 2014

• Part of the initial team during the formation of Admiral Law in 2013.• Successfully procured the first ever Admiral Law client into the company. • Seconded to Lyons Davidson Solicitors prior to this, to train in the required skills and systems. • Responsible for a caseload of over 300 Road Traffic Accident claims, securing successful outcomes in 100% of cases. • Paralegal duties included preparing litigation, managing caseloads, assessing liability and negotiating with defendant insurance companies to seek best outcomes for clients. • Personally selected for a Talent Development Program for prospective leaders in the company. • An Admiral Academy mentor, training new employees, ensuring readiness for the client facing role. Show less

Claims Representative

• Aug 2012 - May 2013

• Front-line customer service role, providing excellent service levels to clients. Substantial administrative duties included collecting and collating client information, maintaining situational awareness and providing updates on customer's insurance claims using various IT interfaces.

Customer Service Representative

• Nov 2007 - Aug 2012