Experience

FORMA Brands

• United States
• Cosmetics
• 100 - 200 Employee

• Customer Supply Specialist

  • Apr 2023 - Present

  London, England, United Kingdom ·To process customer purchase orders upon receipt, accurately and in a timely manner ·Daily coordination of all customer-facing activities related to order management, including follow-up and resolution ·Identify any escalated or expedited orders in the system that require special handling and address these on a daily basis ·Coordinates with other internal departments to drive issue resolution regarding order status, shipping dates and product availability. ·Supports day-to-day… Show more ·To process customer purchase orders upon receipt, accurately and in a timely manner ·Daily coordination of all customer-facing activities related to order management, including follow-up and resolution ·Identify any escalated or expedited orders in the system that require special handling and address these on a daily basis ·Coordinates with other internal departments to drive issue resolution regarding order status, shipping dates and product availability. ·Supports day-to-day post-sales order transactions and reporting of customer issues ·Perform all complex order management functions and other order management functions as required · Use of ERP systems (NetSuite) daily to process and troubleshoot orders

• Order Management Coordinator

  • Mar 2021 - Apr 2023

  London, England, United Kingdom



Arcadia Group Ltd

• United Kingdom
• Retail
• 700 & Above Employee

• Supplier Management Coordinator

  • Apr 2018 - Jan 2021

  London, United Kingdom •Ensure the Brands and Suppliers are aware of, understand and implement best practice which affects the supply chain •Advise B&M and Suppliers on Quality and Delivery standards •Successfully onboarding new suppliers alongside the Sourcing Team •Driving supplier meetings to ensure standards in service are being adhered to and developing plans for improvement where they are not •Prepare and send communication on supplier-related issues, both to individual and groups of… Show more •Ensure the Brands and Suppliers are aware of, understand and implement best practice which affects the supply chain •Advise B&M and Suppliers on Quality and Delivery standards •Successfully onboarding new suppliers alongside the Sourcing Team •Driving supplier meetings to ensure standards in service are being adhered to and developing plans for improvement where they are not •Prepare and send communication on supplier-related issues, both to individual and groups of suppliers •Maintaining and publishing the Arcadia Supplier Handbook, and approve content of other group handbooks and supplier procedures Show less



Wowcher

• United Kingdom
• Retail
• 100 - 200 Employee

• Supply Chain Coordinator

  • Sep 2015 - Apr 2018

  London, United Kingdom Responsible for the handling of supplier orders during/after a deal has run on site. Work closely with the internal customer support team to handle any issues for a particular supplier. Work alongside the Sales Team to understand a particular supplier and their business profile. Handling any issues or queries that might be relevant to that supplier/deal as well as building a relationship with them while also providing support and reassurance to suppliers and resolve any queries.

• Wowcher Direct Coordinator

  • Apr 2013 - Sep 2015

  Derby, United Kingdom • A customer service multi-skilled role, dealing with customers and merchants/suppliers both via email and on the phone • Liaising with customers and merchants to ensure all delivery queries are resolved • Communicating with merchants/suppliers regarding any issues they are facing and working with all necessary departments to ensure these issues are resolved in a timely manner. • Working alongside Head of Customer Services to develop the Wowcher Direct department and staff • Taking… Show more • A customer service multi-skilled role, dealing with customers and merchants/suppliers both via email and on the phone • Liaising with customers and merchants to ensure all delivery queries are resolved • Communicating with merchants/suppliers regarding any issues they are facing and working with all necessary departments to ensure these issues are resolved in a timely manner. • Working alongside Head of Customer Services to develop the Wowcher Direct department and staff • Taking on a supervisor role to deal with escalated complaints • Training new members of the team in all aspects of the job.



Department for Work and Pensions (DWP)

• United Kingdom
• Government Administration
• 700 & Above Employee

• Customer Service Agent

  • Aug 2012 - Apr 2013

  Derby, United Kingdom • Dealing with customer queries in an efficient manner using customer service standards, while using computer systems • Reaching and exceeding targets set by the Department for Work and Pensions, or by the Contact Centre directory. • Listening to the needs of the customer in order to successfully take their claim to benefit.



Lincolnshire County Council

• Government Administration
• 700 & Above Employee

• Customer Service Advisor for Children's Services

  • Nov 2011 - Mar 2012

  Lincoln, United Kingdom • Primarily an inbound telephony role • Working with and inputting confidential information on to computer systems whilst adhering to the Data Protection Act. • Working to tight deadlines • Information sharing between colleagues • Meeting monthly personal and team targets introduced by Customer Service Manager and LCC directorate.



Walt Disney World

• United States
• Entertainment Providers
• 700 & Above Employee

• Custodial Guest Relations Hostess

  • Jun 2011 - Sep 2011

  Orlando, Florida Area • A guest relations role at the Walt Disney World Company which involved a high level of guest interactions • Main duties were keeping the park clean and presentable and helping guests with all enquiries • Worked in an efficient, effective and flexible manner in order to complete all tasks and assignments set out for the day • Working with little to no supervision and using own initiative to give the best customer service to guests of all ages