Francesca Stellino
Manufacture Ambassador at Manufacture Roger Dubuis- Claim this Profile
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English Full professional proficiency
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Italian Native or bilingual proficiency
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French Full professional proficiency
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Spanish Professional working proficiency
Topline Score
Bio
Credentials
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Watch Advisor
Fondation de la Haute HorlogerieMay, 2020- Nov, 2024
Experience
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Manufacture Roger Dubuis
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Switzerland
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Luxury Goods & Jewelry
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200 - 300 Employee
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Manufacture Ambassador
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Mar 2021 - Present
- Deep knowledge of all the different production phases: from micromechanics to watchmaking content explanation of the Maison. - In charge of hosting international VIP clients, International Press, important Influencers and Business Partners at the Headquarters for the Manufacture Visits (in 4 languages). - Full organization of all unique and exceptional experiences for VIP clients. - Create the Hyper Experience Book and present it to our worldwide markets. - Present the… Show more - Deep knowledge of all the different production phases: from micromechanics to watchmaking content explanation of the Maison. - In charge of hosting international VIP clients, International Press, important Influencers and Business Partners at the Headquarters for the Manufacture Visits (in 4 languages). - Full organization of all unique and exceptional experiences for VIP clients. - Create the Hyper Experience Book and present it to our worldwide markets. - Present the brand and product presentations to different audiences. - In charge of finding new locations, activities for tailor-made experiences. - Work closely with different Heads of department to improve the client journey. - Support the Induction Program for the Retail Team. - Created the Extra Mile Project & the new “Tone of voice” of the Maison. - Support the event team on the World Meeting internal event. Events on-site support: Motorsport Events in Europe (Super Trofeos, Run to Monaco) International Events (Watches & Wonders, Goodwood Festival of Speed, World Meeting)
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Brand Experience Coordinator
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Mar 2020 - Mar 2021
Customer Experience: - Created tailor made experience for clients worldwide - Organized VIP Manufacture Visits - In charge of the search for suppliers, activities, catering, hotels, performers - Worked on the new “tone of the voice” strategy - Supported local events for the markets Trade Marketing: - Coordinated with Creative Team to support all markets for the requested visuals and prints (boutiques, platforms, events) - Creation of new personalized gifts:… Show more Customer Experience: - Created tailor made experience for clients worldwide - Organized VIP Manufacture Visits - In charge of the search for suppliers, activities, catering, hotels, performers - Worked on the new “tone of the voice” strategy - Supported local events for the markets Trade Marketing: - Coordinated with Creative Team to support all markets for the requested visuals and prints (boutiques, platforms, events) - Creation of new personalized gifts: maintaining relationship with suppliers and in charge of the negotiation process. E-commerce: mission - Participated actively to user acceptance tests to validate new e-commerce solutions - Validated correct implementation of business workflows and processes (CCFE & SAP) - Executed end-to-end test campaigns from order input till shipment - Used tools : Jira, Zephyr, PM1
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HR Project Coordinator
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Apr 2019 - Feb 2020
- Coordinate the Induction Program - Support the development of HR initiatives to improve communication and motivation within the organization, including Talent Management. - Organize the Kids Christmas Party for Roger Dubuis Manufacture (350pax). - Write and share the HR Newsletters on a monthly basis. - Create and coordinate with the HRD and CEO the Young Advisory Committee project. - Support the team to create the new Leaning Management System for the Maison.
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Canossa Events
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Italy
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Travel Arrangements
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1 - 100 Employee
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Event Coordinator for the Ferrari Cavalcade & Fast Tracks
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Feb 2019 - Mar 2019
- Support the Canossa Event Team during the Ferrari Cavalcade. Most loyal customers and passionate collectors of Ferrari meet to share the passion of the Prancing Horse by browsing the most beautiful roads in UAE. Very exclusive event, limited to 100 cars. - Support the Canossa Event Team during the Ferrari Cavalcade. Most loyal customers and passionate collectors of Ferrari meet to share the passion of the Prancing Horse by browsing the most beautiful roads in UAE. Very exclusive event, limited to 100 cars.
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Hotel Arts Barcelona
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Spain
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Hospitality
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200 - 300 Employee
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Assistant Sales Manager
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Jun 2017 - Dec 2017
- Quote incoming RFPs and LEADS using a pre-approved rate-group ceiling sheet. - Prepare and summit proposal materials in a timely manner. - Track leads in OPERA System and generate contracts. - Prepare site inspections. - Statistical and data analysis in terms of demand, lost business, and productivity. Volunteering / Lateral Service: Banquet Event of 2000 pax. - Quote incoming RFPs and LEADS using a pre-approved rate-group ceiling sheet. - Prepare and summit proposal materials in a timely manner. - Track leads in OPERA System and generate contracts. - Prepare site inspections. - Statistical and data analysis in terms of demand, lost business, and productivity. Volunteering / Lateral Service: Banquet Event of 2000 pax.
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Park Hyatt
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Hospitality
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700 & Above Employee
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Front Office Agent
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Jul 2016 - Dec 2016
- Deal with groups, VIPs, and private events. - Check-in & check-out procedures. - Handle guests’ complaints, billing activities. - Assist the Conciergerie team for all guests with main attraction areas - Deal with groups, VIPs, and private events. - Check-in & check-out procedures. - Handle guests’ complaints, billing activities. - Assist the Conciergerie team for all guests with main attraction areas
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Education
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2015 - 2019
Glion Institute of Higher Education
Bachelor's degree, Business Administration in Hospitality Management with Luxury specialization - Honors Track -
2010 - 2015
Lycée Français Stendhal de Milan
Esabac (French Baccalaureate and Italian Esame di Stato), Economics
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