Francesca Sayer-Doyle
Visitor Services Officer at Thanet District Council- Claim this Profile
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Topline Score
Bio
Dan Boys
I was surprised when Fran told me the project we worked on together was her first in a management role. The brief she wrote was very clear and well thought out. Fran's communication skills were also excellent which made the process of delivering the project a smooth and enjoyable process. People who have long been managing consultants could learn a thing or two from you!
Adem O.
Francesca is an extremely professional individual who takes a proactive approach to her work. Her excellent communication skills, customer service skills and warm personality, ensure that she always comes across well to people from all backgrounds. Amongst her many abilities, Francesca is very skilled at utlitising social-media platforms for promotional campaigns, and her high standard of written communication aids with this profoundly. Francesca has also proven her ability to write various reports that analyse data and support the business- and that can be read by individuals at any level.
Dan Boys
I was surprised when Fran told me the project we worked on together was her first in a management role. The brief she wrote was very clear and well thought out. Fran's communication skills were also excellent which made the process of delivering the project a smooth and enjoyable process. People who have long been managing consultants could learn a thing or two from you!
Adem O.
Francesca is an extremely professional individual who takes a proactive approach to her work. Her excellent communication skills, customer service skills and warm personality, ensure that she always comes across well to people from all backgrounds. Amongst her many abilities, Francesca is very skilled at utlitising social-media platforms for promotional campaigns, and her high standard of written communication aids with this profoundly. Francesca has also proven her ability to write various reports that analyse data and support the business- and that can be read by individuals at any level.
Dan Boys
I was surprised when Fran told me the project we worked on together was her first in a management role. The brief she wrote was very clear and well thought out. Fran's communication skills were also excellent which made the process of delivering the project a smooth and enjoyable process. People who have long been managing consultants could learn a thing or two from you!
Adem O.
Francesca is an extremely professional individual who takes a proactive approach to her work. Her excellent communication skills, customer service skills and warm personality, ensure that she always comes across well to people from all backgrounds. Amongst her many abilities, Francesca is very skilled at utlitising social-media platforms for promotional campaigns, and her high standard of written communication aids with this profoundly. Francesca has also proven her ability to write various reports that analyse data and support the business- and that can be read by individuals at any level.
Dan Boys
I was surprised when Fran told me the project we worked on together was her first in a management role. The brief she wrote was very clear and well thought out. Fran's communication skills were also excellent which made the process of delivering the project a smooth and enjoyable process. People who have long been managing consultants could learn a thing or two from you!
Adem O.
Francesca is an extremely professional individual who takes a proactive approach to her work. Her excellent communication skills, customer service skills and warm personality, ensure that she always comes across well to people from all backgrounds. Amongst her many abilities, Francesca is very skilled at utlitising social-media platforms for promotional campaigns, and her high standard of written communication aids with this profoundly. Francesca has also proven her ability to write various reports that analyse data and support the business- and that can be read by individuals at any level.
Credentials
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World Host Ambassdor Training
World HostMay, 2014- Sep, 2024 -
England Expert Certificate
Visit England
Experience
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Thanet District Council
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United Kingdom
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Government Administration
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200 - 300 Employee
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Visitor Services Officer
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Jul 2019 - Present
Managing a team of Visitor Services Assistants and overall management of the Visitor Services provision for Margate, Broadstairs, Ramsgate and the Thanet villages.
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Visitor Services Assistant
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Apr 2012 - Jul 2019
Working in customer service, in a visitor-facing role within the Thanet Information Centre, I work alongside an award-winning team with the guidance of the Visitor Services Officer. This is a very exciting time to be involved in promoting Thanet as tourist destination. Responsibilities include mentoring new staff, managing bookings, customer service, merchandising, supporting the outreach service across the Isle and responsibility for attending the events with the mobile visitor information centre. I also provide back-office support for the Tourism Marketing team; proofreading, copywriting, creating press packs, website administration using the Pimcore open-source system.I have sole responsibility for content creation for 3 award-winning social media accounts across Instagram, Facebook and Twitter. Aside from content creation across all platforms, I am also proficient in social media measurement and use reports to identify trends and growth across these platforms. Visit Thanet's social media activity is currently rated 4th in the UK and 1st in the South East in the Tourism Social Media Index out over over 130 other accounts. Show less
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Discover Thanet's Coast Project Support
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Sep 2016 - 2018
Discover Thanet’s Coast is a Thanet District Council coast and heritage engagement project delivered through Coastal Communities Fund support. The project is enhancing the heritage and coast-led tourism offer in Thanet, delivering a series of events and producing new resources which are enabling increased public engagement with the coast and heritage, and supporting local heritage and coast organisations.Further detail of the project outputs is available on the Visit Thanet and Thanet District Council websites;http://www.visitthanet.co.uk/thanetcoasthttps://www.thanet.gov.uk/the-thanet-magazine/campaigns/coastal-community-funding/Responsibilities include- event promotion, post-events evaluation work, budget monitoring, digital development, research and reporting. A major current part of this role involves development of outdoor digital interpretation using key heritage and natural sites as areas where users will be able to discover 'more than the eye can see' using their smart phone, tablet or device. Show less
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Administrative Assistant
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Aug 2006 - Sep 2008
Back office support for a small company. Managing a bespoke stock database, buying stock, managing consumer databases, retail website editing, photographing stock for the website and writing insurance evaluations. Back office support for a small company. Managing a bespoke stock database, buying stock, managing consumer databases, retail website editing, photographing stock for the website and writing insurance evaluations.
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Education
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2008 - 2011
Univeristy of Kent
Bachelor's Degree, Employment Relations and Human Resource Management -
2001 - 2008
Clarendon House
Community
