Experience

Palazzo Ripetta
• Italy
• Hospitality
• 1 - 100 Employee
• Reservations Manager

  • Feb 2023 - Present


Hotel Eden, Dorchester Collection

• Researcher and Guest Contact Supervisor

  • May 2019 - Feb 2023

  I am currently the Supervisor of the Guest Contact department. Our goal is to create tailor made and personalized experiences of our guests through the knowledge of their preferences and whishes which we get having correspondence with them.

• Reservations Specialist

  • Sep 2013 - Apr 2019

  Written and telephone quotations to guests, companies and travel agencies using all selling skills learnt during the long experience and through several courses the comapany gave us the opportunity to attend. Entering reservations in Opera, guests' arrivals check, guests' no show management and guests' bespoken telephone assistance. Chasing prepayments and taking deposits on credit cards.



Starwood Hotels & Resorts Worldwide, Inc.

• Hospitality
• 100 - 200 Employee

• Reservations Specialist

  • Sep 2005 - Sep 2013

  Written and telephone quotations to guests, companies and travel agencies using all selling skills learnt during the long experience and through several courses the comapany gave us the opportunity to attend. Entering reservations in Opera; guests' arrivals check. Chasing prepayments and guests bespoken telephone assistance.

• Personal assistant GM, replacement for maternity leave

  • Mar 2004 - Sep 2005

  Planning the General Manager agenda, coordinate executive correspondence, Vip reservations and complaints.

• Receptionist front-office

  • Dec 2000 - Mar 2004

  Guests'assistance, management of the cashier and individual/groups' reservations.



Grand Hotel Palazzo della Fonte

• Italy
• Hospitality
• 1 - 100 Employee

• Receptionist front desk

  • Apr 2000 - Nov 2000

  Guests'assistance, management of the cashier and individual/groups' reservations. Guests'assistance, management of the cashier and individual/groups' reservations.



Le Méridien Hotels & Resorts

• Hospitality
• 700 & Above Employee

• Reservations Specialist

  • Mar 1999 - Apr 2000

  Written and telephone quotations to guests, companies and travel agencies. Entering reservations in Lanmark; guests' arrivals check. Guests' telephone assistance. Written and telephone quotations to guests, companies and travel agencies. Entering reservations in Lanmark; guests' arrivals check. Guests' telephone assistance.



Hotel Russell

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Front Office Cashier and Night Audit

  • Apr 1998 - Mar 1999

  Guests'assistance, management of the cashier and individual/groups' reservations. Guests'assistance, management of the cashier and individual/groups' reservations.