Experience

Mizuno Corporation EMEA

• Netherlands
• Sporting Goods
• 100 - 200 Employee

• Customer Service Team Leader

  • Dec 2020 - Present

  Gestione e coordinamento attività di customer service, agenti e clienti B2B per Francia e Spagna. Inserimento e follow-up ordini, interfaccia tra i vari dipartimenti, analisi dati e report. Risoluzione problematiche commerciali, logistiche e contabili. Lingue di lavoro: spagnolo, portoghese, inglese, francese. Gestione e coordinamento attività di customer service, agenti e clienti B2B per Francia e Spagna. Inserimento e follow-up ordini, interfaccia tra i vari dipartimenti, analisi dati e report. Risoluzione problematiche commerciali, logistiche e contabili. Lingue di lavoro: spagnolo, portoghese, inglese, francese.



Geox

• Retail Apparel and Fashion
• 700 & Above Employee

• Customer Care Specialist

  • Oct 2018 - Dec 2020

  Managing the French B2B customers’ portfolio and the “order to cash flow” process, supervising the overall logistic flow acting as interface between different departments, monitoring and managing customers’ master data, supporting the organization of events and customers’ visits. Working languages: French, English Managing the French B2B customers’ portfolio and the “order to cash flow” process, supervising the overall logistic flow acting as interface between different departments, monitoring and managing customers’ master data, supporting the organization of events and customers’ visits. Working languages: French, English



Ado Urban Furniture

• Spain
• Construction
• 1 - 100 Employee

• Export Manager Assistant

  • Apr 2018 - Jul 2018

  Working in the Export Department, dealing with foreign customers (B2B and B2C). Process clients’ orders, filling up their offers, organizing transport and follow up. Collaboration with HR as for international candidates. Cold-calling. Specialized translation ENG > ITA, ITA > ENG, ESP > ITA, ITA > ESP of the website, the newsletter and the catalogue. Working languages: English, French, Spanish, Italian and Portuguese. Working in the Export Department, dealing with foreign customers (B2B and B2C). Process clients’ orders, filling up their offers, organizing transport and follow up. Collaboration with HR as for international candidates. Cold-calling. Specialized translation ENG > ITA, ITA > ENG, ESP > ITA, ITA > ESP of the website, the newsletter and the catalogue. Working languages: English, French, Spanish, Italian and Portuguese.



Eataly

• United States
• Food and Beverage Services
• 700 & Above Employee

• Event operator

  • May 2017 - Dec 2017

  Event organization and cooking classes support. Event organization and cooking classes support.



Università degli Studi di Trieste

• Higher Education
• 700 & Above Employee

• Tutor

  • Apr 2017 - Dec 2017

  Educational activities, support to students, interface between students and University, coordination with the Department Service Center. Educational activities, support to students, interface between students and University, coordination with the Department Service Center.



European Commission

• Belgium
• Government Administration
• 700 & Above Employee

• Internship

  • Oct 2015 - Oct 2015

  Translation ENG > ITA of European parliamentary questions and of texts on different subjects; terminology. Translation ENG > ITA of European parliamentary questions and of texts on different subjects; terminology.



Business First Translation Agency

• Trieste Area, Italy

• Internship

  • Jun 2014 - Jul 2014

  Blog and websites translation: ITA > FRA, ITA > ESP, ITA > ENG and viceversa. Blog and websites translation: ITA > FRA, ITA > ESP, ITA > ENG and viceversa.