Customer Service Associate

• Dec 2022 - Present

Translator and Record Promoter

• Mar 2019 - Present

• Liner notes translation (Italian>English).• Archiving.• Correspondence with foreign record labels and radios.• Promotion of albums.• Interview with Portuguese singer-songwriter and musician Lula Pena (unive.it/radiocafoscari/news). Interview in Portuguese.• Have taken part in many concerts organized by the record label (Sheila Jordan, Forq, Fabrizio Bosso and Giovanni Guidi, Lula Pena, Claudio Cojaniz and Franco Feruglio). • Liner notes translation (Italian>English).• Archiving.• Correspondence with foreign record labels and radios.• Promotion of albums.• Interview with Portuguese singer-songwriter and musician Lula Pena (unive.it/radiocafoscari/news). Interview in Portuguese.• Have taken part in many concerts organized by the record label (Sheila Jordan, Forq, Fabrizio Bosso and Giovanni Guidi, Lula Pena, Claudio Cojaniz and Franco Feruglio).

Senior Front Desk Agent

• Oct 2022 - Dec 2022

• Interacted with guests in four different languages (English, French, Italian and Portuguese) and picked up the basics of Spanish to ensure all guests felt welcomed.• Trained new employees.• Made sure all shifts ran smoothly.

Junior Front Desk Agent

• Oct 2021 - Sep 2022

• Welcomed guests and interacted with them in four languages (English, French, Italian and Brazilian/ European Portuguese).• Registered and checked guests in.• Computed all guests billings and checked guests out.• Assisted guests and maintained a high level of customer service.• Managed reservations.

Broadcaster

• Nov 2017 - Nov 2022

• Contributor to 'International Jazz Day 2022' with interviews with: Serena Berneschi (Italian jazz singer, composer, lyricist, writer); Beatrice Gatto (Italian jazz singer).• Interview with Israel Barroso on the origins of samba and jazz and the similarities between the two music genres. Interview in Portuguese (August 2021).• Contributor to 'International Jazz Day 2021' with interviews with: Alma Naidu (German singer and musician); Roberta Gentile (Italian singer).• Interviews with Marco V. Dal Farra, Valentina De March and Matteo Squaiera, pop-rock singer-songwriters from Belluno (2021).• Contributor to 'International Jazz Day 2020' with interviews with: Ariel Pocock (American jazz singer and pianist); Claudio Donà (artistic director of Caligola Records and History of Jazz professor at the Rovigo Conservatory of Music); Serena Berneschi (Italian jazz singer, musician, actress).• Interview with Portuguese singer-songwriter and guitarist Lula Pena (2020). Interview in Portuguese.• I created and hosted two shows: 'Can You Dig the 60s?' (2018/19), dedicated to the Sixties and the music that shaped the decade (solo voices, girl groups, jazz, psychedelic music, world music); 'American Standards' (2017/18), dedicated to the Great American Songbook.

Collaborator

• Jun 2021 - Sep 2021

• Promoted local firms and cultural events, especially jazz concerts, on social media.• Helped organize jazz concerts at Unisono Jazz Café in Feltre and sold tickets.• Wrote newsletter and press release for cultural events. • Promoted local firms and cultural events, especially jazz concerts, on social media.• Helped organize jazz concerts at Unisono Jazz Café in Feltre and sold tickets.• Wrote newsletter and press release for cultural events.

Logistics

• Jul 2020 - Feb 2021

• Developed great eye for detail.• Worked under time pressure.• Used internal software to perform Quality Control. • Developed great eye for detail.• Worked under time pressure.• Used internal software to perform Quality Control.

Front Desk Agent

• Mar 2020 - Mar 2020

• Performed all check-in and check-out tasks.• Provided information about the surrounding area.• Prepared bills and checked payments. • Performed all check-in and check-out tasks.• Provided information about the surrounding area.• Prepared bills and checked payments.

Cashier

• Oct 2018 - Apr 2019

• Collected payments whether in cash or credit.• Resolved customer complaints, guided them and provided relevant information.• Provided good customer service to ensure satisfaction. • Collected payments whether in cash or credit.• Resolved customer complaints, guided them and provided relevant information.• Provided good customer service to ensure satisfaction.

Contributor

• 2011 - 2016

• Interview with Grammy-Award winner and disco queen Gloria Gaynor.• Interview with Italian stage actress Pamela Villoresi.• Interview with Italian singer-songwriter Alvise Bartolini.• Music Column. • Interview with Grammy-Award winner and disco queen Gloria Gaynor.• Interview with Italian stage actress Pamela Villoresi.• Interview with Italian singer-songwriter Alvise Bartolini.• Music Column.

Intern

• Jul 2013 - Aug 2013

• Welcomed guests in Portuguese• Prepared bills and checked payments. • Welcomed guests in Portuguese• Prepared bills and checked payments.