Experience

Airiam

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Project Manager

  • Apr 2022 - Present



MePush Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Project Manager

  • Feb 2022 - Apr 2022

• Information Technology Specialist

  • Jun 2021 - Jan 2022



Elizabethtown College

• United States
• Higher Education
• 500 - 600 Employee

• ITS Intern

  • Sep 2019 - Dec 2019

  In addition to working on the front line at the help desk I provide many more services in the inner workings of the ITS department. Currently I am focusing mostly on creating and revising documentation as well as working hard to make current processes such as employee training more efficient and helpful.

• ITS Help Desk Associate

  • Aug 2015 - Dec 2019

  Various responsibilities, including but not limited to several types of troubleshooting (hardware, software, network, classroom AV, etc.), documentation composition and revision, regular printer and other campus technology maintenance, and most importantly, directly assisting clients in person, over the phone, or via email. Customer service is a huge if not the most important aspect of this job. Workdays consist of constant interaction with students, faculty, and staff, and therefore the employee must maintain a pleasant and approachable attitude in order to best assist and put the client at ease. I am incredibly passionate about the ins and outs of customer service, and like to treat them more as friends than as numbers. People sometimes request me personally because of services I have provided.