Experience

Purdue Global

• United States
• Higher Education
• 700 & Above Employee

• Student Success Manager

  • Feb 2017 - Present

  Used exemplary communication techniques to evaluate each student based on their desires, qualifications, needs, and dedication to self-advancement through education. - Counselled potential students on different degree and certificate programs, the application requirements and enrollment process. - Facilitated communication between the admissions, financial aid, and education advising departments ensuring that the admissions process was completed as efficiently as possible. Used exemplary communication techniques to evaluate each student based on their desires, qualifications, needs, and dedication to self-advancement through education. - Counselled potential students on different degree and certificate programs, the application requirements and enrollment process. - Facilitated communication between the admissions, financial aid, and education advising departments ensuring that the admissions process was completed as efficiently as possible.



McGraw Hill Higher Education

• United States
• Education Administration Programs
• 1 - 100 Employee

• Technical Support Agent

  • Aug 2014 - Present

  - Responsible for providing instructors and students support with course management, software issues, and account issues. - Aid instructors and students with installing and configuring computer systems to accommodate the company’s online programs. - Diagnose program/software faults and escalate to the appropriate team. - Improve client references and experiences by maintaining documentation in Salesforce software. - Responsible for providing instructors and students support with course management, software issues, and account issues. - Aid instructors and students with installing and configuring computer systems to accommodate the company’s online programs. - Diagnose program/software faults and escalate to the appropriate team. - Improve client references and experiences by maintaining documentation in Salesforce software.



Regis House, Inc. - Miami

• Cognitive-Behavioral Counselor

  • Aug 2013 - Jun 2014

  - Facilitated focus groups with children and adolescents. - Demonstrated effective oral and written communication in working with individuals, families, groups, organizations, communities and colleagues. - Utilized frameworks to guide the processes of assessment, Intervention and evaluation. - Collected, organized and interpreted client data (case management). - Assessed client strengths and limitations - Facilitated transitions and endings - Facilitated focus groups with children and adolescents. - Demonstrated effective oral and written communication in working with individuals, families, groups, organizations, communities and colleagues. - Utilized frameworks to guide the processes of assessment, Intervention and evaluation. - Collected, organized and interpreted client data (case management). - Assessed client strengths and limitations - Facilitated transitions and endings