Experience

Grand Mercure Jakarta Harmoni

• Indonesia
• Hospitality
• 1 - 100 Employee

• Food And Beverage Attendant

  • May 2023 - Present



Four Points by Sheraton

• Hospitality
• 700 & Above Employee

• Food And Beverage Attendant

  • May 2021 - Nov 2021

  - Delivering exceptional guest experience in hotel main restaurant by taking order, delivering food, and managing all guest requests. - Provide friendly customer service with hospitality service and made customers comfortable to meet their satisfaction. - Arrange table and chair layout. - Manage the POS system and entered 50+ orders per hour with zero errors. - Handling VIP guest from several companies. - Receive and record guest reservation by calls and chat and assign tables. - Being in charge in Bar and Lounge to make orders such as cocktail and mocktail. - Taking guest order properly. - Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. - Memorized over 70+ different menu items and helped guide guests to their ideal dining experience. - Handling guest complain and resolve the issues. Show less



Novotel Phuket Vintage Park

• Thailand
• Hospitality
• 1 - 100 Employee

• Food And Beverage Attendant

  • Nov 2019 - Apr 2020

  - Acknowledge guest by welcoming them with warm greet. - Prepared Breakfast, Lunch, and Dinner per shift. - Handling 200+ guest per day from several countries. - Maintained the area section to keep it need by clean up tables and pick up empty dishes. - Serving the food to the guest according to their order and double-checking every guest needs. - Up selling food and drinks on the premises. - Delivering orders to room by room service orders. - Receive and record guest reservation by calls. - Able to operate POS system - Handling guest complain Show less